Sales Engineer - Bilingual Spanish/English
ReplicantSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Artificial Intelligence, Customer Service AutomationIndustries
Requirements
Candidates should have 2+ years of experience in technical onboarding, implementation, Customer Success Management, or Customer Experience operations in a B2B SaaS environment, a customer-centric mindset, and a strong desire to improve customer experiences through technology. Proficiency with ChatGPT, Claude, and other LLMs for research, documentation, and workflow optimization is required, along with experience in AI prompt engineering, API development and integration skills (preferred), and proficiency with automation tools like Zapier and Gumloop. Experience with tools like Cursor AI for prototyping and quality assurance/testing experience, especially in conversational AI, are also beneficial.
Responsibilities
The Customer Automation Engineer will be responsible for AI prompt engineering, translation of customer SOPs into agentic workflows, conducting thorough agent testing and validation, proactive automation leadership by identifying and implementing automation opportunities, completing tasks on schedule, quality assurance through reviewing and testing automated conversations, building and configuring automation workflows including API integrations and workflow orchestration, ensuring all integrations are properly tested, translating Siena’s feature roadmap into real customer value, working closely with cross-functional teams including Customer Success, Sales, Managed Services, and Product & Engineering to align automation initiatives with both customer goals and product capabilities, and ensuring a unified approach and driving successful outcomes for customers.
Skills
Prompt Engineering
API Integrations
Automation Setup
Quality Assurance
Project Management
Cross-functional Collaboration
AI Tools
Siena AI
Autonomous AI customer service platform for e-commerce
About Siena AI
Siena AI offers an autonomous customer service platform tailored for the commerce sector, enabling businesses to implement AI-driven support with ease. The platform integrates with existing help desk systems, allowing merchants and brands in the e-commerce market to provide timely and accurate customer service. Siena's technology utilizes advanced models from OpenAI, delivering human-like responses and cognitive reasoning capabilities. The company operates on a subscription-based model, offering various service tiers that cater to different business needs, including features like smart routing and the Siena Copilot for human agents. A key differentiator for Siena is its commitment to data security; it does not train its models on client data, ensuring the protection of sensitive information. The goal of Siena AI is to enhance customer support efficiency and accuracy for e-commerce businesses while maintaining a strong focus on privacy.
San Francisco, CaliforniaHeadquarters
2023Year Founded
$4.6MTotal Funding
SEEDCompany Stage
Enterprise Software, Cybersecurity, AI & Machine LearningIndustries
11-50Employees