Writer

Customer AI engineer

San Francisco, California, United States

Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
AI & Machine Learning, Enterprise SoftwareIndustries

Requirements

Candidates should possess a Bachelor's degree or higher in Computer Science, Linguistics, or a related field. Proficiency in Python programming is essential, along with professional experience in prompt design and a strong understanding of linguistic principles. Expertise in working with search patterns for morphology and word patterns is required, as well as proven experience in designing, developing, and evaluating base prompts. Knowledge of natural language processing and machine learning concepts is a plus, alongside excellent communication and collaboration skills, a problem-solving mindset, attention to detail, and the ability to work independently and as part of a team.

Responsibilities

The Customer AI Engineer will create and optimize base prompts to enhance customer content creation pipelines. They will utilize linguistic expertise to craft search patterns that enforce customer formatting guidelines. The role involves collaborating with the team to design, develop, and evaluate prompt chains for specific content creation tasks. Additionally, the engineer will work with stakeholders in Customer Success and customers to scope projects and define best practices. Maintaining clear documentation of prompt engineering processes and outcomes, as well as collaborating with engineering team members to integrate prompt engineering work into the product, are also key responsibilities.

Skills

Python
Prompt Design
Linguistics
Dataset Curation
RAG

Writer

AI platform for business process optimization

About Writer

Writer.com provides a platform that uses artificial intelligence to enhance business processes for various clients, including major companies. The platform integrates Large Language Models (LLMs), Natural Language Processing (NLP), and Machine Learning (ML) to tailor AI solutions to a client's specific brand and knowledge. LLMs generate human-like text, NLP helps computers understand human language, and ML enables learning from data. Writer's platform is built on secure, enterprise-grade LLMs called Palmyra, which are designed to be open and transparent, ensuring that client data is never used for training. This allows clients to self-host the models, giving them control and visibility over their data. The platform assists businesses in speeding up processes and generating customized outputs, such as summaries and insights, while adhering to legal and brand guidelines. Writer.com operates on a subscription-based model, where clients pay a recurring fee for access to its features.

Key Metrics

San Francisco, CaliforniaHeadquarters
2020Year Founded
$317.1MTotal Funding
SERIES_CCompany Stage
Data & Analytics, Enterprise Software, AI & Machine LearningIndustries
1,001-5,000Employees

Benefits

Generous Paid Time Off
Medical Insurance
Dental Insurance
Vision Insurance
Paid Parental Leave
Fertility Treatment Support
Family Planning Benefits
Health Savings Account/Flexible Spending Account
Home Office Stipend
Phone/Internet Stipend
Wellness Program
Company Equity
Stock Options
401(k) Retirement Plan
401(k) Company Match

Risks

Increased competition from Logic, offering similar AI integration services.
Google's Gemini AI integration in Workspace could overshadow Writer's offerings.
High investor expectations may strain Writer's resources and focus.

Differentiation

Writer's Palmyra Creative model addresses the 'sameness problem' in AI-generated content.
Writer offers a secure, enterprise-grade platform with self-hosted LLMs for client control.
Writer integrates AI with brand-specific knowledge, enhancing business process customization.

Upsides

Writer raised $200M in Series C funding, boosting its enterprise AI leadership.
Growing demand for AI-driven content personalization aligns with Writer's offerings.
Writer's orchestrator agents enhance AI integration, appealing to enterprise clients.

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