Customer Advocate Engineer at Tavus

San Francisco, California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

AI, TechnologyIndustries

Requirements

Extremely solid software engineering fundamentals
Deep curiosity about problems at every level of the stack, from ML to infrastructure to networking
Desire to work closely with end users to understand their problems
Good “PM hat” to see patterns in customer requests and use those patterns to inform product direction
Strong bias toward action and a founder mindset to keep going until a problem is truly solved

Responsibilities

Work directly with customers to debug, build POCs, and design solutions
Build prototypes, SDKs, sample apps, and tools that improve developer experience
Collect feedback, identify patterns, and translate them into product/engineering improvements
Partner on early feature adoption: test pre-release features with customers, gather feedback, suggest iterations
Help define how we scale FDE — supporting more customers while staying close to product

Skills

Key technologies and capabilities for this role

DebuggingIntegrationsPOCsSDKsPrototypesSample AppsDeveloper ToolsAPIs

Questions & Answers

Common questions about this position

Is this role remote or onsite?

This is an onsite position.

What skills make someone a great fit for this Customer Advocate Engineer role?

A great fit requires extremely solid software engineering fundamentals, deep curiosity about problems across the stack from ML to infrastructure and networking, desire to work closely with end users, a good PM hat to see patterns in customer requests, and a strong bias toward action with a founder mindset.

What are the main responsibilities of a Customer Advocate Engineer at Tavus?

Responsibilities include working directly with customers to debug, build POCs, and design solutions; building prototypes, SDKs, sample apps, and tools; collecting feedback and translating it into product improvements; partnering on early feature adoption; and helping define scaling for customer support.

What is the time split for this role between customers and product work?

You'll spend 30–40% of your time working hands-on with customers to debug integrations and unblock adoption, and the rest of the time building SDKs, prototypes, and enhancements to the core platform.

What is the compensation or salary for this position?

This information is not specified in the job description.

Tavus

AI-driven video personalization platform for marketing

About Tavus

Tavus offers a video personalization platform that uses artificial intelligence to create customized videos for each customer. The platform takes a single recorded video and generates numerous versions, each tailored with unique voice variables to enhance customer loyalty and encourage repeat purchases. It caters to businesses of all sizes, recognizing the growing need for personalized content in digital marketing. Tavus stands out by enabling the auto-generation of hundreds or even millions of personalized videos, allowing businesses to scale their marketing efforts while maintaining quality interactions. The company likely operates on a subscription or usage-based pricing model, providing various plans to suit different needs. The main goal of Tavus is to help businesses build personal connections with their audience at scale, allowing them to focus on creativity and strategic initiatives.

San Francisco, CaliforniaHeadquarters

2020Year Founded

$23.4MTotal Funding

SERIES_ACompany Stage

Consumer Software, AI & Machine LearningIndustries

11-50Employees

Benefits

Health Insurance

Unlimited Paid Time Off

Flexible Work Hours

Risks

Emerging competition from AI video startups could dilute Tavus's market share.

Ethical concerns over deepfake capabilities may impact Tavus's operations.

Data privacy demands challenge Tavus's handling of sensitive customer information.

Differentiation

Tavus offers the world's fastest digital twin solution for real-time video conversations.

Their platform auto-generates millions of personalized videos from a single recording.

Tavus's AI avatar models create immersive digital experiences akin to face-to-face interactions.

Upsides

Tavus raised $18 million in Series A funding, boosting their growth potential.

The platform supports asynchronous communication, aligning with business trends.

Growing demand for AI-driven video personalization enhances Tavus's market position.

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