Customer Advocacy Specialist-Retirement at Voya Financial

This position is designated as a hybrid-office/home role, requiring you to report 5 days in-office during the first 6 months, with your hybrid schedule finalized with your manager. The office is located at 22 Cortlandt Street, New York, NY.

Required skills include 18 months experience within a Customer Service Center, excellent verbal and written communication skills, strong interpersonal and organizational skills, time management, ability to prioritize work, and flexibility of shift/hours based on workload.

This information is not specified in the job description.

Voya Financial emphasizes a strong purpose of fighting for everyone's opportunity for a better financial future, valuing differences, and fostering an inclusive environment where employees bring their whole selves to work and own the culture.

A strong candidate has 18 months of Customer Service Center experience, excellent communication and interpersonal skills, strong organizational abilities, time management, prioritization skills, and shift flexibility. Preferred qualifications include a Bachelor's degree or equivalent and FINRA 6 and 63 licenses.