Customer Account Manager - T5647 Boston, MA at Advance Auto Parts

Boston, Massachusetts, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Automotive, RetailIndustries

Requirements

High School diploma or GED (Associate’s degree or equivalent preferred)
Valid driver’s license and fleet safety certified (ASE certification preferred)
Proven sales track record with 3-5 years related selling experience
Working knowledge of Advance products/services, APAL system (Inventory Management and Commercial account paperwork), and automotive systems/aftermarket
Speak and write English effectively (Spanish a plus); strong presentation, verbal, and written communication skills
Proficient in Microsoft Word and Excel (PowerPoint preferred); ability to calculate discounts, percentages, sales increases, and gross profit
Ability to review/analyze business reports (e.g., P&L), think strategically, manage change
Ability to work assorted days, evenings, weekends; occasional overnight travel
Physical ability to stand, walk, sit, use hands, reach, climb, stoop, kneel, lift up to 50 lbs frequently and 100 lbs occasionally; specific vision abilities (close, distance, color, peripheral, depth perception, focus adjustment)

Responsibilities

Work with District Leaders, General Managers, and key personnel to achieve goals for assigned accounts
Implement new Commercial Sales programs and support current programs
Visit assigned accounts, make sales calls, develop approaches to position products/services, identify/meet customer needs, maintain sales call activity database
Proactively communicate with Store Team to ensure realistic customer expectations on product availability, accuracy, and delivery
Provide feedback to business partners on competitive info, merchandising suggestions, and services to strengthen market position
Partner in development and retention of Commercial Parts Pros for internal growth and career opportunities
Assist in other functions as assigned/needed (e.g., cleaning, organizing, stocking, POS operation, truck loading/unloading)

Skills

Key technologies and capabilities for this role

SalesAccount ManagementAutomotive ProductsInventory ManagementCustomer Relationship ManagementCommercial SalesAPAL SystemAutomotive Systems

Questions & Answers

Common questions about this position

What prior experience is required for the Customer Account Manager role?

A proven sales track record with 3-5 years of related selling experience is required.

What are the essential job skills needed for this position?

Key skills include working knowledge of Advance products and services, APAL system, automotive systems, strong communication skills, proficiency in Microsoft Word and Excel, ability to calculate sales figures, analyze business reports, and think strategically.

What is the location for this Customer Account Manager job?

The job is located in Boston, MA.

What is the minimum education required?

A High School diploma or GED is required; an Associate’s degree or equivalent from a two-year college or tech is also mentioned.

What does the company culture emphasize for this role?

The role emphasizes being committed to inspiring the team, helping customers succeed, growing the business with integrity, being a team player, and partnering in the development and retention of Commercial Parts Pros for internal growth.