Customer Account Manager - T3822 Fort Wayne, IN at Advance Auto Parts

Fort Wayne, Indiana, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Automotive, RetailIndustries

Requirements

High School diploma or GED; Associate’s degree or equivalent preferred
Valid driver’s license and fleet safety certified
ASE certification preferred
Proven sales track record with 3-5 years related selling experience
Working knowledge of Advance products and services, APAL system (including Inventory Management and commercial account paperwork), and automotive systems/traditional aftermarket
Speak and write English (Spanish a plus); strong presentation, verbal, and written communication skills
Proficiency in Microsoft software (Word, Excel required; PowerPoint preferred)
Ability to calculate figures (discounts, percentages, sales increases, gross profit)
Ability to review/analyze business reports (e.g., P&L)
Strategic thinking, issue analysis, change management
Ability to work assorted days, evenings, weekends; occasional overnight travel
Physical ability to stand, walk, sit, use hands, reach, climb, stoop, kneel, crouch, crawl; lift/move up to 50 lbs frequently and 100 lbs occasionally; specific vision abilities (close, distance, color, peripheral, depth perception, focus adjustment)

Responsibilities

Work with District Leaders, General Managers, and key personnel to achieve goals for assigned accounts
Implement new Commercial Sales programs and support current programs
Visit assigned accounts, make sales calls, develop approaches to position products/services, identify/meet customer needs; maintain database of sales activity
Proactively communicate with Store Team to ensure realistic customer expectations on product availability, accuracy, delivery
Provide feedback to business partners on competitive info, merchandising, services to strengthen market position
Partner in development/retention of Commercial Parts Pros for internal growth/career opportunities
Assist in other functions as assigned/needed (e.g., cleaning, organizing, stocking, POS operation, truck loading/unloading)

Skills

Key technologies and capabilities for this role

SalesAccount ManagementAutomotive ProductsInventory ManagementCustomer Relationship ManagementCommercial SalesAPAL SystemAutomotive SystemsAftermarket Parts

Questions & Answers

Common questions about this position

What prior experience is required for the Customer Account Manager role?

A proven sales track record with 3-5 years of related selling experience is required.

What are the essential job skills needed for this position?

Key skills include working knowledge of Advance products and services, APAL system, automotive systems, strong communication skills, proficiency in Microsoft Word and Excel, ability to calculate sales figures, analyze reports, and think strategically.

What is the location for this Customer Account Manager job?

The job is located in Fort Wayne, IN.

What is the minimum education required?

A High School diploma or GED is required; an Associate’s degree or equivalent from a two-year college or tech is also mentioned.

What does the company culture emphasize for this role?

The role emphasizes being committed to inspiring the team, helping customers succeed, growing the business with integrity, being a team player, and partnering in the development and retention of Commercial Parts Pros for internal growth.