Customer Account Manager I at Actriv Healthcare

Dallas, Texas, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, StaffingIndustries

Requirements

High School Diploma/GED plus 2-5 years of work experience (Bachelor's Degree preferred)
Experience in a fast-paced, external facing Customer Support department
Experience in a Customer Account Management role
Problem solving skills
Effective communication skills, both verbal and written
Comfortable navigating digital tools and platforms
Proficient with Microsoft Word Suite
Ability to operate standard office equipment and keyboards

Responsibilities

Resolves all first call resolution inquiries related to timekeeping and reimbursements
Manages Inbound/Outbound Call Volume
Partners with Healthcare Professionals, Clients, and Sales to collect approved Time Records to ensure timely pay/bill
Manages pay/bill discrepancies by partnering with internal and external customers
Logs and tracks each customer to maintain historical records on all customer interactions
Responds to internal communications to ensure prompt resolutions
Works with multiple Branch Offices to provide seamless after hours service, creating consistency and best practice
Educates Healthcare Professionals on navigating our self-service website for payroll information
Establishes payment plans for Earnings Overpayment with HPs
Resolves Healthcare Professionals' questions or issues regarding paycheck earnings and deductions, federal and state taxation, and reimbursements in accordance with IRS guidelines
Manages an account of Healthcare Professionals and maintains industry-recognized benchmarks for resolution time, Average Speed To Answer, and customer satisfaction
Works in partnership with an assigned group of internal business partners to increase customer retention, market share, and revenue
Demonstrates customer service and maximizes staffing fill rates accurately documenting in all applicable systems, and in a timely fashion

Skills

Key technologies and capabilities for this role

Customer ServiceAccount ManagementPayrollTaxationIRS GuidelinesTimekeepingReimbursementsCall HandlingSales Partnership

Questions & Answers

Common questions about this position

What is the work location and schedule for this role?

The position is hybrid in Dallas, requiring 2 days a week onsite, with work hours from Monday to Friday, 10:00 am - 7:00 pm CT.

What are the key skills required for the Customer Account Manager I position?

Key skills include problem solving, effective communication skills both verbal and written, comfort navigating digital tools and platforms, and proficiency with Microsoft Word Suite.

What qualifications are needed for this job?

A High School Diploma/GED plus 2-5 years of work experience is required; a Bachelor's Degree is preferred. Experience in a fast-paced, external facing Customer Support department or Customer Account Management role is also valued.

What is the work environment like for this position?

Work is performed in an office/home office environment.

What experience makes a strong candidate for this role?

Candidates with 2-5 years of work experience, preferably a Bachelor's Degree, and background in fast-paced customer support or account management roles will stand out.

Actriv Healthcare

Connects healthcare facilities with nursing professionals

About Actriv Healthcare

Actriv Healthcare connects healthcare facilities with nursing professionals through a digital platform designed for healthcare staffing. The platform allows nursing professionals to create their own schedules, select preferred workplaces, and contribute to patient care. Users download the Actriv app, complete their application, upload credentials, and schedule an interview. Once approved, they can choose shifts that fit their availability, clock in and out for work, and receive payment, along with benefits like vacation and sick time. Actriv stands out from competitors by emphasizing flexibility in work schedules and leveraging technology to streamline the staffing process. The company's goal is to enhance patient care by providing healthcare facilities with the staffing solutions they need while offering nursing professionals the flexibility they desire.

Tacoma, WashingtonHeadquarters

2017Year Founded

$243.2KTotal Funding

DEBTCompany Stage

HealthcareIndustries

51-200Employees

Benefits

Professional Development Budget

Risks

Rising competition from similar healthcare staffing platforms threatens market share.

AI-driven staffing solutions may reduce need for traditional platforms like Actriv.

Potential labor law changes could impact Actriv's business model.

Differentiation

Actriv offers a unique platform for flexible nursing work schedules.

The company provides a seamless app experience for healthcare professionals.

Actriv's platform emphasizes matching skilled professionals with patient care needs.

Upsides

Actriv secured $3.9M for expansion in Tacoma, boosting growth potential.

Four-year streak on Inc. 5000 highlights Actriv's rapid growth and success.

Increased demand for flexible work aligns with Actriv's business model.

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