Custom Service Manager at Hewlett Packard Enterprise

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, IT ServicesIndustries

Requirements

First Level University degree
3 years experience in project management or in like roles/businesses
Demonstrates a basic knowledge of key operational policies, processes and methodologies applicable to project management
Understands project management methods
Participates in the company PM Professions community

Responsibilities

Manages customer project delivery (small to medium/straightforward/local scope, low risk, straightforward legal and commercial issues)
Manages project financials including P&L; meets or exceeds SOAR approved budgets; provides reliable financial forecasts to management
Manages business development: identifies and develops new opportunities on current project; supports qualification and opportunity assessment for small straightforward opportunities; acts as opportunity manager for low risk deals
Manages client relationships: manages first level to mid-level client delivery relationships; frequently represents the organization to external customers/clients
Manages project team: manages internal as well as external resources with a team size less than 7 people; encourages skill development of project team members; provides performance feedback for team members

Skills

Key technologies and capabilities for this role

Project ManagementCustomer EngagementPortfolio ManagementVendor ManagementIT ServicesProgram ManagementHybrid ITDigital Transformation

Questions & Answers

Common questions about this position

Is this a remote position or does it require office work?

This role is designed as ‘Hybrid’ with an expectation to work on average 2 days per week from an HPE office.

What is the salary or compensation for this role?

This information is not specified in the job description.

What are the main responsibilities of the Custom Service Manager?

The role involves managing customer project delivery, handling revenue as detailed in the Impact section, managing project financials including P&L, and meeting or exceeding SOAR approved budgets for small to medium local scope projects.

What is the company culture like at HPE?

HPE's culture thrives on finding new and better ways to accelerate what’s next, values varied backgrounds, offers flexibility to manage work and personal needs, embraces bold moves together, and supports career growth.

What experience level is needed for this position?

The role applies an intermediate level of subject matter knowledge to solve moderately complex business issues, acts as an informed team member, and exercises independent judgment within defined practices.

Hewlett Packard Enterprise

Provides enterprise IT solutions and services

About Hewlett Packard Enterprise

Hewlett Packard Enterprise provides enterprise IT solutions with a focus on cloud services, artificial intelligence, and edge computing. Their products include HPE Ezmeral for managing containers, HPE GreenLake for cloud services, and HPE Aruba for networking. These solutions help businesses improve their performance and adapt to digital changes. HPE's business model includes selling hardware, software, and services, as well as offering subscription-based services and long-term contracts. What sets HPE apart from competitors is its commitment to open-source projects and its active developer community, which supports collaboration and innovation. The company's goal is to empower organizations to transform digitally and optimize their operations.

Houston, TexasHeadquarters

1939Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Integration challenges with Juniper Networks may delay AI-driven networking benefits.

Competition from startups like Flywheel could impact HPE's AI and cloud services.

HPE's acquisition strategy may strain resources and distract from core operations.

Differentiation

HPE's GreenLake offers a unique hybrid cloud platform for diverse IT environments.

HPE Ezmeral provides advanced container management, enhancing enterprise AI and analytics capabilities.

HPE's Aruba solutions integrate cloud security and networking for seamless, secure connectivity.

Upsides

HPE's acquisition of Juniper Networks boosts AI-driven innovation in networking.

OpsRamp acquisition enhances HPE's IT management with AI-based automation capabilities.

Axis Security integration strengthens HPE's cloud security offerings with SASE solutions.

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