Cusomer Success Associate at InMobi

Asuncion, Asuncion, Paraguay

Apply Now

Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Cloud CommunicationsIndustries

Requirements

Strong communication skills
Attention to detail
Ability to collaborate effectively with internal teams
Proactive and analytical approach

Responsibilities

Manage self-service customers: Actively engage with self-service customers to ensure their needs are met and they achieve success using digital products and services
Minimize risks and identify growth opportunities: Monitor self-service customer interactions to identify potential risks and opportunities for growth, proactively address issues and capitalize on opportunities to enhance customer satisfaction and retention
Respond to self-service customer requests: Promptly respond to inquiries and requests from self-service customers, providing assistance and guidance as needed to resolve issues and address concerns
Contribute to self-service improvements: Collaborate with more experienced colleagues to identify areas for improvement in self-service processes and customer experience, actively participate in implementing enhancements to drive greater efficiency and effectiveness
Drive continuous improvement in lead quality and conversion rates: Work closely with internal teams, including marketing and sales, to optimize lead quality and conversion rates within the self-service customer segment, provide insights and recommendations based on customer data analysis to improve marketing-to-self-service and self-service-to-sales conversion funnels
Analyze data from self-service customers: Utilize data analysis techniques to extract insights from self-service customer interactions and behaviors, identify potential leads within the self-service segment and prepare these leads for handoff to the sales department

Skills

Key technologies and capabilities for this role

Customer SuccessData AnalysisLead GenerationCommunicationCustomer EngagementRisk ManagementCollaboration

Questions & Answers

Common questions about this position

What are the key responsibilities of the Customer Success Associate role?

The role involves managing self-service customers, responding to their requests, minimizing risks and identifying growth opportunities, contributing to self-service improvements, driving continuous improvement in lead quality and conversion rates, and analyzing data from self-service customers.

What skills are essential for success in this Customer Success Associate position?

Strong communication skills, attention to detail, a proactive and analytical approach, and the ability to collaborate effectively with internal teams are essential.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What is the company culture like at Infobip?

The culture emphasizes curiosity, passion, collaboration, meaningful work, challenges that promote growth, and a sense of purpose where people show up to build what's next together.

InMobi

Mobile advertising and programmatic solutions provider

About InMobi

InMobi specializes in mobile advertising and marketing technology, focusing on the automated buying and selling of ad space within mobile applications. Their platform allows media buyers and marketers to efficiently purchase ad space to reach specific audiences, while app publishers can monetize their applications by selling ad space. InMobi offers a range of advertising solutions, including demand-side platforms (DSPs) for buyers and supply-side platforms (SSPs) for publishers, along with analytics tools to enhance ad performance and minimize fraud. Unlike many competitors, InMobi also provides educational resources through InMobi U, helping clients understand the in-app programmatic ecosystem. The company's goal is to optimize ad revenue for both advertisers and publishers while establishing itself as a leader in mobile advertising education.

Kadubeesanahalli, IndiaHeadquarters

2007Year Founded

$214.6MTotal Funding

DEBTCompany Stage

Consumer Software, Education, EntertainmentIndustries

11-50Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Unlimited Paid Time Off

Flexible Work Hours

Wellness Program

Free Lunch

Pet Insurance

Employee Assistance Program

Risks

Increased competition from local players like VerSe in the digital marketing space.

Potential over-reliance on debt financing could impact financial stability.

Pressure to deliver on AI-driven expansion could strain resources if not managed well.

Differentiation

InMobi offers a comprehensive suite of advertising solutions for advertisers and publishers.

The company provides advanced analytics and optimization tools to improve ad performance.

InMobi's partnership with Scope3 pioneers green media offerings, attracting eco-conscious brands.

Upsides

InMobi secured $100 million to enhance AI capabilities for sophisticated ad targeting.

The company is recognized as a 'Strong Performer' in the sell-side platform market.

InMobi's planned IPO indicates strong market confidence and potential capital for expansion.

Land your dream remote job 3x faster with AI

Try Jobo Free