Culture & Operations Manager at TXI

Chicago, Illinois, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, ConsultingIndustries

Requirements

5-7+ years of experience in people operations, business operations, internal communications, or a related field
Strong project and program management skills with the ability to juggle multiple concurrent initiatives
Exceptional organizational skills and attention to detail without losing sight of the bigger picture
Excellent written and verbal communication skills with the ability to adapt tone and style for different audiences
Highly responsive and service-oriented mindset with a bias toward action
Comfort working in ambiguity and creating structure

Responsibilities

Serve as a thought partner and operational support to the Head of People
Own and execute cultural rituals including employee recognition (birthdays, anniversaries, values awards, milestone awards), employee engagement programs, and connection events (Coworking Days, biweekly virtual town halls, quarterly gatherings)
Plan and coordinate quarterly all-hands meetings and connection events, including logistics, content coordination, A/V setup, accessibility needs, and memorable moments
Manage employee survey administration and synthesis support, including engagement surveys and pulse checks
Support DEIB initiatives including sustainable giving fund allocation, climate offset coordination, and weekly tips sharing
Partner with the Head of People on cascading information to different constituencies across the organization
Ensure multiple communication modalities are utilized effectively (Slack, Notion, Loom, etc.)
Maintain high responsiveness in Slack channels
Document answers to common questions and maintain organized, up-to-date internal resources in Notion and Slack
Support planning and execution of external events (e.g. conference attendance, networking dinners)
Launch and monitor onboarding and offboarding checklists, following up through resolution
Coordinate with vendors for equipment, swag, and logistics
Manage administrative operations including review cycles, handbook acknowledgments, and manager budget tracking
Support larger strategic initiatives (Career Pathways, ESOP communications) as a program partner to accountable leaders
Project manage smaller organizational initiatives by creating work plans, tracking progress, and adjusting as needed (and transparently communicating progress)
Collaborate with internal practice groups or leadership team members to help run internal initiatives and operations efficiently and transparently
Encourage, facilitate, and evaluate internal experimentation and process improvements across the organization
Identify opportunities to strengthen cultural programs and internal operations as you gain organizational context

Skills

Project Management

Internal Communications

Change Management

Event Planning

Employee Engagement

Survey Administration

DEIB Initiatives

Logistics Coordination

TXI

UX design and custom software development firm

About TXI

TXI specializes in UX design and custom software development, creating integrated web applications, mobile apps, and tailored digital experiences. Their process involves UX research and product strategy to help clients innovate and validate ideas, followed by agile design and development to deliver results quickly. TXI has extensive experience across various industries, including healthcare, retail, and education, and has built long-term partnerships with clients, earning a reputation as the top custom software developer in Chicago. The company's goal is to support clients in achieving their business objectives by blending strategy, design, and development, ensuring that the final product meets user needs and drives growth.

Chicago, IllinoisHeadquarters

2002Year Founded

VENTURE_UNKNOWNCompany Stage

Consulting, Enterprise Software, DesignIndustries

51-200Employees

Benefits

Health Insurance

Unlimited Paid Time Off

Parental Leave

401(k) Retirement Plan

401(k) Company Match

Remote Work Options

Professional Development Budget

Company Equity

Risks

Emerging tech consultancies offer similar services at lower costs, threatening TXI's market share.

Rapid tech changes may challenge TXI's ability to maintain service quality.

Economic downturns in key markets could reduce client budgets for digital projects.

Differentiation

TXI integrates product, design, and engineering for comprehensive digital solutions.

The firm has a proven track record with Fortune 100s and startups globally.

TXI emphasizes trust and community, setting it apart from tech-focused competitors.

Upsides

Rising demand for digital transformation boosts TXI's service relevance post-pandemic.

Growing IoT interest in manufacturing and retail aligns with TXI's expertise.

Increased focus on UX/UI design enhances TXI's user-centric service offerings.

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