Manager, Customer Support
BoulevardSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Part TimeJob Type
UnknownVisa
Consumer Goods, RetailIndustries
Requirements
Candidates should possess a strong culinary background, blending culinary talent with business acumen and teaching skills, and demonstrate exceptional verbal and written communication skills. They should also be able to maintain proper storage, prep, and service procedures, ensuring sanitary conditions and adherence to Sur La Table policies and standard operating procedures.
Responsibilities
The Culinary Lead will model and direct employees to meet customer service standards, deliver and hold employees accountable for exceptional cooking class experiences, contribute to an environment of informed and capable employees through training, maintain equipment and workspaces, ensure food safety, provide coaching and performance feedback, increase cooking class and retail sales, anticipate and solve problems, stay informed through training and resources, ensure employee information accuracy, partner with relevant departments, and handle liquor service as needed. They will also fulfill essential functions such as communicating effectively and remaining stationary for extended periods.
Skills
Culinary talent
Business acumen
Teaching skills
Customer service
Communication skills
Food safety
Problem-solving
Training
Sales
CSC Generation
Acquires and revitalizes struggling retail brands
About CSC Generation
CSC Generation specializes in acquiring and revitalizing struggling retail brands to make them profitable. The company identifies underperforming brands with potential and integrates them into its operating platform, which includes technology, skilled personnel, and efficient processes. This approach has allowed CSC Generation to successfully transform several well-known brands, such as DirectBuy and Sur La Table, into profitable ventures. The company generates revenue through the sales of products from its portfolio, which features over 325,000 items and attracts around 10 million monthly page views. Unlike many competitors, CSC Generation focuses on "unsexy" opportunities—brands that others might overlook but have significant turnaround potential. The goal of CSC Generation is to drive growth and profitability for the brands it acquires, ultimately enhancing the customer experience and increasing sales.
Key Metrics
Merrillville, IndianaHeadquarters
2016Year Founded
$107.6MTotal Funding
SERIES_ECompany Stage
Consumer Software, Consumer GoodsIndustries
51-200Employees