Inside Sales Representative – Convenience Stores

Position Overview

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Upshop is revolutionizing food retail operations with its unified Foodservice Operating System (OS). Our platform empowers food retailers to drive operational excellence, reduce shrink, and increase margins across deli, prepared foods, and grab & go offerings, particularly within convenience stores. The convenience store industry is at an inflection point, requiring smarter ways to maintain profitability and expand margin contribution. Upshop’s Foodservice OS addresses these challenges by bringing visibility, consistency, and data-driven decision-making to foodservice operations.

We are seeking a high-energy Inside Sales Representative to identify opportunities, move quickly, and contribute to Upshop's growth in the convenience segment. You will be a foundational member of our go-to-market push into this market.

Key Responsibilities

Pipeline Development & Prospecting

• Identify and target key convenience store operators who can benefit from foodservice modernization.
• Build and manage a healthy top-of-funnel pipeline through cold outreach, email campaigns, inbound follow-up, LinkedIn networking, and event leads.
• Own lead qualification and nurturing efforts, converting marketing interest into active sales opportunities.

Sales Execution & Motion Optimization

• Partner with Product Marketing and Solutions leaders to refine messaging and discovery processes tailored to convenience store needs.
• Drive sales motions that accelerate deal progression from initial contact through demo, proposal, and closing.
• Iterate on sales plays and outbound strategies to improve engagement and conversion rates.

Collaboration & Customer Experience

• Work closely with the Solutions Consulting team to coordinate personalized, configured demos that demonstrate immediate value.
• Provide clear and contextual handoffs to professional services and implementation resources.
• Ensure a high-quality customer journey from lead to close, emphasizing speed, responsiveness, and relevance.

What Success Looks Like

• Establishing and scaling a repeatable pipeline generation motion for the convenience vertical.
• Identifying, qualifying, and moving early adopters among top-tier convenience operators toward successful implementation.
• Informing sales plays with data, optimizing them over time, and aligning them with product capabilities and roadmap.
• Becoming a trusted voice within the business and helping shape Upshop’s go-to-market approach for this new vertical.

What We’re Looking For

• 3+ years of experience in SaaS inside sales, with a preference for exposure to foodservice, supply chain, or operations technology.
• Proven success in cold prospecting, lead nurturing, and pipeline development.
• Excellent communication, organization, and objection-handling skills.
• Experience in a fast-paced, startup-like environment, demonstrating adaptability and self-direction.
• Passion for customer success and a strong belief in the value of operational innovation.

Why Join Us

• Be part of a purpose-driven company defining the future of food retail operations.
• Help build and own a high-potential vertical within a fast-growing business.
• Enjoy a supportive team, career development opportunities, and competitive compensation.
• Play a direct role in Upshop’s continued expansion and impact in the foodservice landscape.

About Upshop

At Upshop, we're revolutionizing food retail operations with our unified Foodservice Operating System (OS). Our platform empowers food retailers to drive operational excellence, reduce shrink, and increase margins across deli, prepared foods, grab & go… the massive opportunity within Convenience Stores.