CSR/Teller - Franklin-Eastern (Grand Rapids, MI) - Part-Time at Fifth Third Bank

Grand Rapids, Michigan, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Part TimeJob Type

UnknownVisa

Banking, Financial ServicesIndustries

Requirements

High school diploma/GED
Ability to handle extensive cash handling
Comfortable and confident interaction with the public, adhering to dress code guidelines
Knowledge of retail policies and procedures to perform essential duties
Ability to take initiative and demonstrate sound judgment in decision-making and problem resolution
Demonstration of company’s core values: work as one bank, take accountability, be respectful & inclusive, act with integrity
Flexibility in scheduling

Responsibilities

Provide excellent customer service in all interactions, deepen relationships by listening to needs, asking questions, and guiding to appropriate financial solutions
Provide follow-up to customer questions, find solutions to issues, and maintain responsive, timely correspondence
Maintain confidentiality of all customer business and follow the Bancorp Code of Business Conduct and Ethics
Perform daily office responsibilities with the platform team to maintain efficient office operations
Maintain a balancing record in line with policy, correct outages, and enlist help as needed
Stay knowledgeable on bank policies, financial center procedures, and updates
Handle consumer and business customer problems professionally, directing complex issues to leadership
Demonstrate sound judgment in decision-making, abiding by guidelines and procedures
Identify customer needs during interactions and outreach, refer to Bankers and business partners for consultative conversations
Build and maintain knowledge of Retail products and services
Utilize tools for tracking referrals to personal bankers and business partners
Perform other duties as assigned

Skills

Key technologies and capabilities for this role

Customer ServiceBanking OperationsRisk ManagementCash BalancingCustomer ReferralsConfidentialityEthical ConductProblem SolvingCommunicationPolicy Compliance

Questions & Answers

Common questions about this position

Is this position full-time or part-time?

This is a part-time position.

Where is this job located?

The position is located at Franklin-Eastern in Grand Rapids, MI.

What are the minimum qualifications for this role?

A high school diploma or GED is required.

What skills are needed to succeed in this teller position?

Candidates need the ability to interact comfortably and confidently with the public, extensive cash handling experience, knowledge of retail policies and procedures, and sound judgment in decision making.

What does Fifth Third Bank emphasize in its customer service roles?

The bank emphasizes providing excellent customer service, deepening relationships with genuine care, maintaining trust and confidentiality, and always doing the right thing for customers and colleagues.

Fifth Third Bank

Provides banking, loans, and wealth management services

About Fifth Third Bank

Fifth Third Bank offers a variety of financial services, including personal and business banking, loans, mortgages, credit lines, and insurance products. Their services cater to individual consumers, small businesses, and commercial clients, providing comprehensive solutions for managing finances. The bank generates revenue through interest on loans, service fees, and commissions from insurance and investment products. Unlike many competitors, Fifth Third Bank emphasizes community engagement and financial education, providing resources to help clients improve their financial literacy. The goal of Fifth Third Bank is to support clients in achieving their financial objectives while fostering a strong connection with the communities they serve.

Cincinnati, OhioHeadquarters

1858Year Founded

IPOCompany Stage

Social Impact, Financial ServicesIndustries

10,001+Employees

Benefits

Health Insurance

Paid Sick Leave

Paid Holidays

Performance Bonus

Flexible Work Hours

Risks

Rising interest rates may decrease demand for loans and mortgages.

Competition from fintechs like Robinhood threatens Fifth Third's wealth management sector.

Sophisticated cybersecurity threats pose risks to customer data and trust.

Differentiation

Fifth Third Bank offers comprehensive financial solutions for individuals and businesses.

The bank emphasizes community engagement and financial education for client empowerment.

It provides a wide range of insurance products, including life, health, and disability.

Upsides

Increased demand for digital banking boosts Fifth Third Bank's online service offerings.

Partnerships with fintech enhance technological capabilities and customer experience.

Growing interest in sustainable finance attracts environmentally conscious customers.

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