Cruise Expert at TripArc

Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Travel, Tourism, CruiseIndustries

Requirements

3-5 years of extensive experience with cruise sales using a consultative sales approach
Proven ability to be resourceful and to learn new systems
Strong attention to detail, being highly organized and showing the ability to multi-task
Experience in building FIT packages servicing high-touch clientele (beneficial)
Sound knowledge of Mediterranean, European River Cruises and/or Expedition cruising
Experience in meeting and exceeding monthly sales targets (preferred)
Expert in client relationship building specifically with high-touch clients
Ability to resolve problems independently in a timely manner
Passionate traveler and cruise expert with extensive travel knowledge in destinations, especially multiple types of cruise travel
Fabulous storyteller who shares expertise passionately through warm phone presence and professional email communications
High performer as a trusted advisor, account manager, and entrepreneur who can follow leads, entice clients, close sales, and guarantee satisfaction
Devoted team player who enjoys partnering and supporting team members during and after work hours
Curious learner excited to keep updated with new product development and build intimate knowledge of regions
Thrives in a technology and KPI driven organization
Able to thrive in an entrepreneurial environment
Highly functional in a fast-paced, constantly changing workplace, building plans through iterations
Ability to build trust and work through conflict both upwards and downward

Responsibilities

Consulting, planning, and selling cruise and land travel
Creating high-touch, personalized experiences for customers
Providing expert cruise travel advice from initial conversations
Sourcing availability, quoting, and finalizing bookings with contracted cruise lines
Working closely with high-end customers to create the ultimate travel package
Crafting approach creatively, negotiating, handling objections, and identifying additional business opportunities
Ensuring all clients return home having had a trip which exceeds their expectations

Skills

Key technologies and capabilities for this role

Cruise SalesConsultative SellingTravel PlanningSales NegotiationObjection HandlingBooking ManagementPhone CommunicationEmail CommunicationDestination ExpertiseCustomer Relationship Management

Questions & Answers

Common questions about this position

What salary is offered for the Cruise Expert position?

This information is not specified in the job description.

Is this Cruise Expert role remote or office-based?

This information is not specified in the job description.

What skills and experience are required for the Cruise Expert role?

Candidates need 3-5 years of extensive experience with cruise sales using a consultative sales approach, sound knowledge of Mediterranean, European River Cruises and/or Expedition cruising, and expertise in client relationship building with high-touch clients. Additional requirements include strong attention to detail, organization, multi-tasking, resourcefulness in learning new systems, and the ability to resolve problems independently.

What is the company culture like at TripArc for the Cruise Expert role?

The culture is technology and KPI driven, entrepreneurial, fast-paced, and constantly changing, with emphasis on building plans through iterations, thriving as a team player, and building trust while working through conflict.

What makes a strong candidate for the Cruise Expert position?

Strong candidates are passionate travelers and cruise experts with extensive knowledge, fabulous storytellers who excel in consultative sales, high performers who meet sales targets, devoted team players, and curious learners who thrive in a fast-paced, KPI-driven environment.

TripArc

Digital platform for luxury travel booking

About TripArc

TripArc operates in the luxury travel market by providing digital platforms that simplify the booking process for travel agencies and tour operators. Its main offerings, ADX and TMT, connect these agencies with a variety of travel services, including flights, cruises, hotels, and tours, while ensuring competitive pricing and exclusive deals. The platforms utilize advanced technology to enhance the user experience, making bookings more efficient. TripArc differentiates itself from competitors by negotiating direct net rate contracts and commissionable rates with travel service providers, allowing it to offer better pricing and additional amenities to its partners. The company's goal is to streamline the luxury travel booking process, unlocking more value for travel brands and their affluent clients.

Toronto, CanadaHeadquarters

N/AYear Founded

VENTURE_UNKNOWNCompany Stage

Consumer Software, Consumer GoodsIndustries

51-200Employees

Risks

AI-driven platforms may disrupt traditional booking, affecting TripArc's demand.

Diversity focus in travel industry pressures TripArc to enhance diversity initiatives.

New ventures by former executives pose competitive threats to TripArc's market share.

Differentiation

TripArc offers exclusive deals through its platforms ADX and TMT.

The company negotiates direct net rate contracts for better pricing.

TripArc focuses on high-net-worth clients, enhancing luxury travel experiences.

Upsides

Increased demand for personalized travel boosts TripArc's AI-driven itinerary planning.

'Workcations' trend allows TripArc to target remote workers seeking luxury travel.

Sustainability focus attracts eco-conscious high-net-worth clients to TripArc's platforms.

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