CRM Architect at Crypto.com

Madrid, Community of Madrid, Spain

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Cryptocurrency, FintechIndustries

Requirements

Expert knowledge of Apex (classes, triggers, async jobs: Batch, Queueable, Scheduled)
Strong experience with Lightning Web Components (LWC), Aura (maintenance), and modern front-end design patterns
Deep understanding of data model design (custom objects, relationships, large datasets, selective queries, indexing)
Advanced SOQL/SOSL with governor limit optimization
Hands-on experience with REST/SOAP APIs, External Services, Platform Events, Change Data Capture
Designing secure integrations with Named/External Credentials, OAuth flows, JWT, mTLS/IP restrictions
Experience with event-driven architectures (AWS EventBridge, Kafka, Pub/Sub) connected to Salesforce
Mastery of Salesforce security model (profiles, permission sets, roles, sharing, restriction rules)
Knowledge of Salesforce Shield (encryption, event monitoring, field audit trail)
Experience with PII handling, GDPR, and financial compliance
Familiarity with Okta SSO, SCIM provisioning, session security controls
Proven experience in CRM architecture roles (e.g., Salesforce), supporting both sales and service functions
Designing resilient, scalable solutions in multi-million record orgs
Experience with transactional integrity, async design, retry logic
Skills in performance optimization
Knowledge of CI/CD processes (SFDX, Git, scratch orgs)
Ability to document architecture decisions, data flows, ERDs, integration contracts
Experience with logging, monitoring, and error handling across integrations and jobs
In-depth understanding of best practices and platform capabilities in CRM systems
Strong problem-solving capabilities and the ability to translate complex business requirements into system solutions
Excellent communication and collaboration skills to work effectively with cross-functional stakeholders
Self-starter with the ability to manage multiple priorities in a fast-paced, dynamic environment
Nice to Have: Experience in quality assurance

Responsibilities

Serve as the primary architect for the CRM platform, overseeing day-to-day configuration, user support, and system optimization
Design and customize CRM objects, fields, workflows, reports, dashboards, and page layouts to address evolving business needs
Collaborate with internal stakeholders to gather insights and translate requirements into CRM solutions that align with growth and VIP strategies
Implement improvements to enhance the usability, efficiency, and accuracy of the CRM platform for both the VIP team and broader business functions
Ensure high data integrity by creating validation rules, implementing data governance processes, and conducting regular audits
Provide user training and ongoing support to promote the adoption of best practices and maximize the value of the CRM system
Monitor system performance, troubleshoot issues, and ensure the seamless operation of the CRM platform
Stay updated on emerging CRM capabilities and updates, recommending innovations that support business growth and VIP offerings
Support the development of actionable reporting and analytics, enabling the VIP and Growth teams to make data-informed decisions
Maintain thorough documentation of processes, configurations, and system changes to ensure operational continuity and transparency

Skills

Key technologies and capabilities for this role

SalesforceApexCRM ConfigurationWorkflowsReportsDashboardsPage LayoutsValidation RulesData GovernanceApex TriggersAsync Apex

Questions & Answers

Common questions about this position

What are the key technical skills required for the CRM Architect role?

Expert knowledge of Apex (classes, triggers, async jobs), strong experience with Lightning Web Components (LWC) and Aura, deep understanding of data model design, advanced SOQL/SOSL, and hands-on experience with REST/SOAP APIs and integrations are required.

What security and compliance expertise is needed for this position?

Mastery of Salesforce security model, knowledge of Salesforce Shield, experience with PII handling, GDPR, financial compliance, and familiarity with Okta SSO and SCIM provisioning are required.

Is the salary or compensation mentioned for this CRM Architect role?

This information is not specified in the job description.

What is the location or remote work policy for this position?

This information is not specified in the job description.

What makes a strong candidate for the CRM Architect position?

A strong candidate has expertise in Salesforce CRM solutions, a strategic mindset for solving business challenges, and acts as a thought partner in scaling VIP programs, with deep technical skills in development, integrations, security, and scalability.

Crypto.com

Cryptocurrency trading and financial services platform

About Crypto.com

Crypto.com provides a platform for trading and managing cryptocurrencies, catering to over 100 million customers worldwide. Users can buy, sell, and store various cryptocurrencies while benefiting from services like transaction processing and card issuance. The platform generates revenue primarily through transaction fees and premium services, ensuring a secure and user-friendly experience. What sets Crypto.com apart from its competitors is its strong focus on regulatory compliance, security, and privacy certifications, which builds trust among users. The company's goal is to accelerate cryptocurrency adoption, aiming to have 'Cryptocurrency in Every Wallet™' and to support builders and entrepreneurs in creating a more equitable digital ecosystem.

Central and Western District, Hong KongHeadquarters

2016Year Founded

$24.3MTotal Funding

SERIES_ACompany Stage

Fintech, Crypto & Web3Industries

5,001-10,000Employees

Benefits

Competitive compensation package.

Huge responsibilities from Day 1: Be the owner of your own learning curve. The possibilities are limitless and depend on you

International company and team

Risks

Regulatory challenges in South Korea could pose compliance risks.

Integration of traditional financial instruments may expose new regulatory risks.

Expansion into Dubai involves navigating complex regulatory landscapes.

Differentiation

Crypto.com offers the world's largest crypto card program with Visa.

The company integrates traditional finance with crypto through strategic acquisitions.

Crypto.com is a leader in regulatory compliance, security, and privacy certifications.

Upsides

Acquisition of Orion expands product offerings in the UAE's crypto-friendly environment.

Growing interest in crypto-based loyalty programs enhances Visa card offerings.

Eco-friendly blockchain solutions align with Crypto.com's sustainability goals.

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