Credit Controller Representative III at Thermo Fisher Scientific

Lagunilla, Provincia de Guanacaste, Costa Rica

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Life Sciences, Scientific Instruments, HealthcareIndustries

Requirements

Professional Technician or university bachelor's student in Accounting, Finance, or Administration
Confirmed expertise of 3 years in the accounting/finance and/or customer service field
B2 level of English
MS Office: Word, PowerPoint, Outlook - Intermediate Excel
Expertise in at least one ERP system (Oracle, SAP, JDEdwards, and/or Mainframe)
Proficiencies: Compliance with our purpose of putting the customer first; Accepting accountability of results; Finding a better way to do things every day

Responsibilities

Resolves customer questions and issues; directs cases to appropriate department or person; educates customers on policies and procedures; provides and requests data and documentation
Handles non-complex overdue accounts in accordance with established collection strategies; documents customer contact regarding payment delays
Works as an ally with sales, customer service, taxes, order management, billing, and master data
Researches and updates financial systems to resolve exceptions; processes documents according to policies; maintains data tracking records for reporting; validates supporting documentation; assigns revenues or expenses; records transactions; compares data for processing; identifies items for elevation procedures; verifies customer information
Contributes to quality control by reviewing documentation to verify accuracy and compliance with procedures; adheres to legal and regulatory requirements; notifies management of quality issues or concerns by identifying data trends and system and process problems, and addressing partners; shares process improvement suggestions; performs quality checks on processed documents
Completes assigned work and priorities using policies, data, and resources; collaborates with managers, coworkers, internal customers, and others
Aligns with company policies, procedures, and ethical and integrity standards by implementing related action plans; using the open-door policy; applying them in process execution
Maintains engagement and communication through phone, email, and chat
Identifies optimization opportunities and continuous improvement of department-related processes to establish new strategies and apply the best strategies
Provides support and fulfills any other requests required by company needs

Skills

Accounts Receivable

Collections

Customer Service

Financial Systems

Data Entry

Documentation

Quality Control

Compliance

Process Improvement

Excel

Communication

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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