Credit Bureau Reporting Specialist

Employment Type: Full-time

Position Overview

Selene Holdings is a multi-line financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. Founded in 2007, Selene strives to provide exceptional client and borrower experiences. We seek employees with a positive attitude, proven creative thinking, and a drive to make a difference.

The Credit Bureau Reporting Specialist is responsible for responding to written consumer complaints and inquiries related to credit bureau reporting and submitting necessary updates via consumer reporting agencies.

Responsibilities

• Respond to credit disputes (Automated Consumer Dispute Verification - ACDV) via E-Oscar.
• Submit credit corrections or updates (Automated Universal Data - AUD forms) to credit bureaus via E-Oscar.
• Determine the justification for credit reporting corrections.
• Update, modify, or correct credit reporting and perform any required loan updates.
• Notate all information and properly code disputes in the account history within the loan system.
• Report findings to management and other interested parties.
• Communicate with exceptional verbal and written skills.
• Conduct research, including interpreting payment histories and verifying loan data such as payments posted, escrow disbursements, escrow analysis, loan balance information, ARM loan adjustments, and cash applications.
• Collaborate with internal departments to resolve inquiries or complaints.
• Generate response letters in accordance with the Real Estate Settlement and Procedures Act (RESPA) and the Consumer Financial Protection Bureau (CFPB).

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent attention to detail.
• Ability to multi-task and consistently meet multiple deadlines.
• Strong verbal and written communication skills.
• Ability to work in a team environment.
• Strong customer-service orientation.
• Ability to exercise good judgment.

Why Selene? Benefits

Selene Finance LP is committed to the total well-being of its employees and offers a comprehensive benefits package, including:

• Paid Time Off (PTO)
• Medical, Dental & Vision Insurance
• Employee Assistance Program
• Flexible Spending Account
• Health Savings Account
• Paid Holidays
• Company-paid Life Insurance
• Matching 401(k) Plan

Company Information

Selene Holdings has office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT.

Note: This job description is not an inclusive list of all duties and responsibilities. Incumbents may be required to perform other job-related duties as requested.