Senior Business Analyst – Loan Agency

Overview

Supports the delivery and optimization of custom and vendor platforms—including Loan IQ—for the growing Loan Agency business. Collaborates with Product Owners and stakeholders to translate business needs into clear, actionable requirements aligned with ICS business architecture, OKRs, and process models. Analyzes workflows, identifies gaps, and ensures solutions are both technically sound and operationally effective. Assists in vendor platform administration, data validation, and testing. Plays a key role in enabling strategic initiatives by bridging business goals with technology execution.

Primary Responsibilities

• Collaborate with Product Owners, stakeholders, and SMEs to define and prioritize the product backlog based on business needs and feasibility.
• Support the definition and tracking of OKRs aligned with business priorities.
• Document and maintain current-state business process models; contribute to future-state design.
• Create clear user stories, use cases, and workflow diagrams with defined acceptance criteria.
• Assist in backlog grooming, sprint planning, and delivery team coordination.
• Work closely with developers to design, test, and implement solutions that meet business requirements.
• Coordinate with vendor platform teams (e.g., Loan IQ) on upgrades, issue resolution, and support.
• Perform business administration functions for Loan Agency systems, including Loan IQ.
• Strong SQL and reporting skills to extract, analyze, and present data in support of business operations, client deliverables, and strategic initiatives.
• Support system integration efforts between Loan Agency platforms and internal/external data sources.
• Lead user acceptance testing (UAT), gather feedback, and track issues through resolution.
• Participate in testing and validation cycles to ensure solution quality.
• Monitor capacity and demand trends to support planning and resourcing.
• Ensure alignment with ICS business architecture, audit, and internal control standards.
• Maintain documentation to support audit, compliance, and change management processes.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.
• Identify risk-related issues needing escalation to management.
• Promote an environment that supports diversity and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

Experience and Education Required

• Bachelors and a minimum of 3 years related business line or technology experience, or in lieu of a degree, a combined minimum of 7 years higher education and/or work experience.

Experience and Education Preferred

• Financial services and bank loan industry experience, including exposure Loan IQ, broadly syndicated, private credit, and / or distressed bank loans.
• Exposure to fintech platforms and emerging technologies with a strong understanding of what’s possible in a modern digital ecosystem.
• Prior experience prioritizing across competing priorities and quickly-changing landscape.
• Experience using SQL and reporting tools.
• Knowledge of product design and development best practices.
• Knowledge of Agile and Lean principles and practices.
• Knowledge of product design and development best practices.
• Strong verbal and written communication skill.

Compensation

The pay range for this position is $60,890.34 - $101,483.90 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. The range listed above corresponds to our national pay range for this role. The specific pay range applicable to you may vary based on your location.

Location

Clanton, Alabama, United States of America