CQM staff engineer at Western Digital

Beijing, China

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Data Storage, Technology, HardwareIndustries

Requirements

Bachelor or higher degree in Electrical/Electronics/Mechanical Engineering/Science or related field
Strong knowledge of quality and reliability, driving issue resolution following 8D methodology
High level of analytical skills, strong organizational and project management skills
Excellent communication (fluent in Mandarin and English, Japanese is a plus) and presentation skills
Resilient and able to deal with challenging situations
Flexible to meet the demands of the role
Quick learner - can pick up new tools for reporting and analysis
5+ years of experience in a similar function, computer manufacturing or electronic manufacturing industry preferred
Experience in managing one or more teams of engineers, technicians in customer support function
Familiar with HDD manufacturing floor information system and control
Knowledge and application of ISO 9001 Quality Management System, Quality Tools like Statistical Process Control (SPC), Failure Mode Effect Analysis (FMEA), Design of Experiment (DOE) or its equivalent
Knowledge of Six Sigma or Six Sigma Black Belt will be added advantage

Responsibilities

Monitor product performance at customers, share the information with internal teams and call for actions when needed
Coordinate the work of cross-functional team to resolve product related issues at customers
Manage customer escalations and closure strategy
Work with internal technical organizations and teams (such as design, assembly and product testing) to drive resolution of customer issues
Provide lessons learned for new and sustaining product
Own all end-to-end Sustaining customer issue resolution process
Participate in Customer QBR’s, Audits, and drive Customer Quality initiatives as needed
Manage Customer Quality with cross functional teams to meet customer expectations

Skills

Customer Quality Management

Cross-functional Team Coordination

Product Performance Monitoring

Issue Resolution

Escalation Management

Lessons Learned

QBR

Audits

Sustaining Engineering

Western Digital

Provides data storage solutions and services

About Western Digital

Western Digital provides a variety of data storage solutions, including Network Attached Storage (NAS), Storage Area Network (SAN), private cloud, and hyper-converged infrastructure. Their products are designed to help businesses manage and store data efficiently and reliably. For example, their all-flash arrays are optimized for high input/output applications, while the JetStor brand offers cost-effective NAS and SAN arrays that support multiple host ports for improved performance. What sets Western Digital apart from its competitors is its extensive experience in the data storage market and its ability to cater to a wide range of clients, from large corporations to small businesses. The company's goal is to deliver high-value storage solutions that meet the diverse needs of its customers, ensuring they have the tools necessary for effective data management.

San Jose, CaliforniaHeadquarters

2014Year Founded

$927.9MTotal Funding

IPOCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Paid sick leave & vacation time

Medical/dental/vision insurance

Life, accident, & disability insurance

Tax-advantaged flexible spending and health savings accounts

Employee assistance program

Tuition reimbursement

Employee stock purchase plan

Western Digital Savings 401(k) Plan

Risks

Seagate's HAMR technology may outperform Western Digital's ePMR in high-capacity HDDs.

Toshiba's HAMR and MAMR technologies intensify competition in the storage market.

Focus on consumer products may neglect enterprise client needs, risking market share.

Differentiation

Western Digital leads in high-capacity HDDs with 32TB UltraSMR and ePMR technology.

The company offers diverse storage solutions, including NAS, SAN, and private cloud.

Western Digital's SanDisk and WD_BLACK brands target creators and gamers effectively.

Upsides

Growing demand for high-capacity storage driven by AI and data-intensive applications.

Recent product launches cater to the expanding gaming and content creation markets.

Advancements in ePMR technology enhance Western Digital's competitive edge in HDDs.

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