Core Operations Specialist, Member Onboarding

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Mental Health Care, Health TechIndustries

Requirements

Candidates should have 2-3 years of professional experience, ideally in a fast-paced, high-growth environment or a data-driven operational role within the healthcare or tech sector. Proficiency in Google Sheets or Excel with the ability to analyze data, identify patterns, and build scalable reporting is required. Familiarity with visualization tools like Tableau, Metabase, or Lightdash is a plus. Candidates should also be comfortable with project management and support tools such as Asana and Zendesk, and open to leveraging AI-powered tools for efficiency. A detail-oriented approach to managing data or partner-facing processes is essential.

Responsibilities

The Core Operations Specialist will lead onboarding and credentialing initiatives from start to finish, including setting timelines, aligning stakeholders, and ensuring successful delivery. They will maintain and submit accurate provider rosters to payers, escalating and resolving discrepancies quickly. This role involves partnering with credentialing verification organizations (CVOs) and payers to support provider credentialing, re-credentialing, and enrollment. The specialist will manage systems and workflows to enable providers to become active Alma members and will serve as a key liaison between the MOO team and stakeholders across Customer Experience, Product, Legal, Compliance, and Network Operations. They will act as the primary MOO point of contact for payers and partners, resolving issues with clarity and professionalism, and will be a go-to internal resource for Credentialing, Onboarding, or Roster Maintenance. Additionally, the specialist will create and maintain clear documentation and resources, and proactively identify, troubleshoot, and resolve credentialing or enrollment barriers.

Skills

Project Management

Process Management

Communication

Cross-functional Collaboration

Credentialing

Enrollment

Roster Maintenance

Stakeholder Alignment

Accuracy

Timeliness

Clarity

Relationship Building

Alma

Digital platform connecting clients with therapists

About Alma

Alma connects individuals seeking mental health services with a variety of therapists through its digital platform, helloalma.com. The platform primarily serves clients looking for therapy for issues like anxiety, depression, personal growth, and relationship challenges. Alma's approach focuses on making therapy more affordable by partnering with insurance companies, allowing clients to save an average of 77% on therapy costs. This affordability is a key aspect that sets Alma apart from other mental health services. Additionally, Alma supports therapists by offering resources for continuing education and professional development, ensuring they are well-prepared to assist their clients. The company emphasizes the importance of the client-therapist relationship, aiming to match clients with therapists who best meet their individual needs. Alma operates on a membership model, where therapists pay a fee to access the platform's resources and client base.

New York City, New YorkHeadquarters

2018Year Founded

$214.5MTotal Funding

SERIES_DCompany Stage

HealthcareIndustries

1,001-5,000Employees

Benefits

Remote Work Options

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Wellness Program

Home Office Stipend

Parental Leave

Paid Holidays

Unlimited Paid Time Off

Risks

Increased competition from platforms like Headway and SonderMind could impact Alma's market share.

Rapid expansion to 8,000 providers may challenge service quality and support.

Regulatory changes in telehealth reimbursement policies could affect Alma's business model.

Differentiation

Alma partners with insurance companies to make therapy more affordable for clients.

The platform offers a comprehensive suite of tools for therapists, including scheduling and billing.

Alma emphasizes client-therapist matching to ensure personalized and effective therapy sessions.

Upsides

Alma raised $130 million in Series D funding to expand its platform and services.

The decreasing stigma around mental health is increasing demand for Alma's services.

Alma's integration of AI can enhance client-matching algorithms and service delivery.

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