Customer Success Manager
Flatfile110,000 - 125,000 USD/year
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Human Resources, HR Technology, Customer SuccessIndustries
Requirements
Candidates should possess a strong expertise in the customer lifecycle, with particular emphasis on customer retention, churn mitigation, and business reviews. They must have a proven track record of growing and developing customers, demonstrating the ability to understand client needs and suggest targeted solutions. Extensive knowledge of managing complex implementation/onboarding projects and working with a medium-sized book of clients is required, along with excellent attention to detail and a strong passion for problem-solving and executing strategies across various technical scenarios and customer verticals. A deep understanding of different stakeholders within a company and effective communication skills are also essential. Fluent written and spoken English, along with well-structured communication skills, are required.
Responsibilities
As a Core Customer Success Manager, you will collaborate with the Core Customer Success team to ensure continuity of care and customer retention, serving as a trusted advisor and advocate for customers. You will maintain a rotating book of business, engage in special projects advocating for customer needs, work in partnership with Customer Success peers to ensure business continuity, use internal tools to document customer updates, collaborate with Sales on customer expectations and identify upselling/cross-selling opportunities, share customer feedback to improve team processes, act as a trusted advisor on product functionality, ensure high-quality service delivery, educate and train customers on product use, monitor customer health to prevent churn and manage escalations.
Skills
Customer lifecycle management
Customer retention
Churn mitigation
Business reviews
Client needs analysis
Implementation onboarding
Relationship building
Problem-solving
Technical strategy execution
Remote
Global employment platform for payroll management
About Remote
Remote.com is a global employment platform that helps businesses hire, manage, and pay employees in various countries. It simplifies international human resources tasks such as compliance, payroll, and benefits management, allowing companies to focus on their core operations. Remote.com stands out by prioritizing data security with ISO27001 certification and SOC 2 compliance, while offering a flexible pricing model that reduces manual work. The company's goal is to provide a comprehensive solution for efficiently managing international talent.
Key Metrics
San Francisco, CaliforniaHeadquarters
2019Year Founded
$482.5MTotal Funding
SERIES_CCompany Stage
Consulting, CybersecurityIndustries
5,001-10,000Employees