[Remote] Core Customer Success Manager at Kojo

United States

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$75,000 – $85,000Compensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Construction Technology, SaaSIndustries

Requirements

3–6+ years in a customer-facing SaaS role (CSM, Account Manager, Renewals Manager, etc.)
Direct experience owning renewals and expansion quotas, with a proven track record of hitting/exceeding NRR/GRR goals, ideally in a high-volume or mid-market environment
Strong commercial acumen — confident in negotiations, pricing conversations, and driving upsell
Experience presenting to stakeholders across a range of roles — from field-level users to executives; understand how to navigate complex customer orgs, align stakeholders, and connect product value to business outcomes
Cross-functional influence; collaborate well across Sales, Product, Onboarding, and Marketing to drive results

Responsibilities

Own the customer relationship post-onboarding for a portfolio of ~70 accounts, delivering consistent customer value while protecting/growing ARR
Own a quarterly renewal and expansion target, expertly navigating pricing conversations, scope changes, upsell opportunities, and contract execution
Act as the trusted advisor for customers, aligning Kojo’s value to each customer’s evolving business goals
Lead regular business reviews and strategic touchpoints, including executive check-ins and Annual Business Reviews
Monitor product adoption and usage signals, proactively spotting risks and acting decisively to retain/expand accounts
Guide customers through change management, onboarding new teams or locations, and rolling out new modules or workflows
Champion customer feedback and partner cross-functionally with Product, Support, Marketing, and Engineering to improve the customer experience and execute on feedback loops
Maintain clean, accurate forecasts and data using Salesforce and other internal Kojo tools, leading to scalable, repeatable success and an interdepartmental single source of truth
Contribute to internal process improvements and scaling initiatives for the Core CSM motion

Skills

Key technologies and capabilities for this role

Customer SuccessAccount ManagementRelationship ManagementRenewal ManagementExpansion StrategyARR ManagementPricing NegotiationsUpsellSaaSConstruction Technology

Questions & Answers

Common questions about this position

What is the salary range for the Core Customer Success Manager role?

The salary range is $75K - $85K.

Is this position remote?

Yes, this is a remote position.

What are the key skills needed for this role?

Key skills include being a strong relationship manager, strategic thinking, product knowledge, commercial ownership, and proficiency with tools like Salesforce.

What does the company culture at Kojo look like?

Kojo offers a high-impact, high-autonomy environment focused on innovation in construction technology, with cross-functional collaboration and a mission to transform how materials are bought and sold.

What makes a strong candidate for this Customer Success Manager position?

A strong candidate is a driven, strategic relationship builder excited to own customer relationships post-onboarding, drive renewals and expansions, act as a trusted advisor, and manage a portfolio of ~70 accounts representing $1.5M–$2M in ARR.

Kojo

Procurement platform for construction industry

About Kojo

Kojo is a procurement platform tailored for the construction industry, focusing on helping trade and self-perform contractors manage their material needs effectively. The platform provides tools for real-time inventory tracking, price comparison, and order management, allowing contractors to have better control over their procurement processes. By integrating with other construction management tools like Procore, Kojo enhances its usability and efficiency for users. Unlike many competitors, Kojo operates on a subscription-based model, which ensures consistent revenue while delivering significant cost savings and productivity improvements for its clients. The company's goal is to streamline the construction procurement process, ultimately helping contractors save money, reduce waste, and improve labor productivity.

San Francisco, CaliforniaHeadquarters

2018Year Founded

$81MTotal Funding

SERIES_CCompany Stage

Industrial & Manufacturing, Enterprise SoftwareIndustries

51-200Employees

Benefits

Remote Work Options

Company Equity

Risks

Rapid expansion into new sectors may stretch Kojo's resources, causing inefficiencies.

Kojo's subscription model may be vulnerable during economic downturns affecting construction budgets.

Scaling challenges may arise from rapid growth, impacting service quality and support.

Differentiation

Kojo consolidates procurement for contractors, enhancing visibility and control over materials.

The platform integrates with tools like Procore, streamlining construction management processes.

Kojo Prefab connects prefab shops to business operations, optimizing offsite construction.

Upsides

Kojo's expansion into prefabrication aligns with the growing trend of offsite construction.

The launch of Kojo AP meets the demand for digital financial solutions in construction.

New integrations with major electrical suppliers tap into the $130 billion U.S. market.

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