[Remote] Core Customer Success Manager at Kojo

United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

3–6+ years in a customer-facing SaaS role (CSM, Account Manager, Renewals Manager, etc.)
Direct experience owning renewals and expansion quotas
Proven track record of hitting/exceeding NRR/GRR goals
Strong commercial acumen
Experience presenting to stakeholders across a range of roles
Cross-functional influence and ability to collaborate well across Sales, Product, Onboarding, and Marketing

Responsibilities

Own the customer relationship post-onboarding for a portfolio of ~70 accounts
Deliver consistent customer value while protecting/growing ARR
Own a quarterly renewal and expansion target
Act as the trusted advisor for customers, aligning Kojo’s value to each customer’s evolving business goals
Lead regular business reviews and strategic touchpoints
Monitor product adoption and usage signals
Guide customers through change management, onboarding new teams or locations, and rolling out new modules or workflows
Champion customer feedback and partner cross-functionally with Product, Support, Marketing and Engineering
Maintain clean, accurate forecasts and data using Salesforce and other internal Kojo tools
Contribute to internal process improvements and scaling initiatives for the Core CSM motion

Skills

Kojo

Procurement platform for construction industry

About Kojo

Kojo is a procurement platform tailored for the construction industry, focusing on helping trade and self-perform contractors manage their material needs effectively. The platform provides tools for real-time inventory tracking, price comparison, and order management, allowing contractors to have better control over their procurement processes. By integrating with other construction management tools like Procore, Kojo enhances its usability and efficiency for users. Unlike many competitors, Kojo operates on a subscription-based model, which ensures consistent revenue while delivering significant cost savings and productivity improvements for its clients. The company's goal is to streamline the construction procurement process, ultimately helping contractors save money, reduce waste, and improve labor productivity.

San Francisco, CaliforniaHeadquarters

2018Year Founded

$81MTotal Funding

SERIES_CCompany Stage

Industrial & Manufacturing, Enterprise SoftwareIndustries

51-200Employees

Benefits

Remote Work Options

Company Equity

Risks

Rapid expansion into new sectors may stretch Kojo's resources, causing inefficiencies.

Kojo's subscription model may be vulnerable during economic downturns affecting construction budgets.

Scaling challenges may arise from rapid growth, impacting service quality and support.

Differentiation

Kojo consolidates procurement for contractors, enhancing visibility and control over materials.

The platform integrates with tools like Procore, streamlining construction management processes.

Kojo Prefab connects prefab shops to business operations, optimizing offsite construction.

Upsides

Kojo's expansion into prefabrication aligns with the growing trend of offsite construction.

The launch of Kojo AP meets the demand for digital financial solutions in construction.

New integrations with major electrical suppliers tap into the $130 billion U.S. market.

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