Customer Experience Associate (Remote)
Age BoldSalary not specified
- Full Time
- Entry Level & New Grad
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Part TimeJob Type
UnknownVisa
Fitness, Consumer GoodsIndustries
Requirements
Candidates should possess a high school education, some college preferred, the ability to lift up to 30 pounds and walk through all areas of the studio, and the ability to work a flexible schedule including mornings, evenings, holidays, weekends, and closing hours. One year of sales experience is preferred, along with MBO experience and a passion for fitness, wellness, and the [solidcore] brand.
Responsibilities
The Core Crew member will provide front desk, administrative, and sales support to the Head Coach & Community Manager, contributing to the studio’s success by generating sales, promoting the studio, and delivering a positive experience with professionalism and patience. This includes connecting with clients using their names, opening up connections to the community, recognizing efforts in class, milestones, and achievements, and educating about offers and thanking them for coming. The role involves regularly interacting with clients, obtaining and addressing information on their needs and satisfaction, maintaining product knowledge for studio retail operations, performing routine client-facing system tasks, assisting with daily operations, communicating studio issues and schedule changes, addressing maintenance issues, following up with client lists to meet monthly sales quotas, responding to client emails, and alerting coaches about client milestones.
Skills
Sales
Customer Service
Communication
Organization
Retail
Scheduling
Client Relations
Interpersonal Skills
solidcore
High-intensity, low-impact resistance training classes
About solidcore
Solidcore offers high-intensity, low-impact resistance training workouts through 50-minute classes that emphasize slow, purposeful movements to engage core muscles. These workouts are designed to be both challenging and safe, reducing the risk of injury while maximizing muscle engagement. Solidcore caters to fitness enthusiasts of all levels, providing both in-studio and online class options. Clients can book classes individually or purchase memberships for multiple sessions, and the company also offers corporate packages and gift cards. Solidcore generates revenue through class bookings, memberships, and merchandise sales, aiming to make its services accessible to a wide audience while ensuring steady growth in the health and wellness market.
Washington, District of ColumbiaHeadquarters
2013Year Founded
$6.5MTotal Funding
BUYOUTCompany Stage
Healthcare, Consumer GoodsIndustries
1,001-5,000Employees