Conversational AI Designer
CrestaSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Contact Center Automation, Artificial IntelligenceIndustries
Position Overview
- Location Type: Remote
- Employment Type: Full-Time
- Salary: Not specified
Replicant is a Contact Center Automation company focused on transforming customer service through AI. They leverage Large Language Models (LLMs) to automate customer support interactions across voice, messaging, and other digital channels, 24/7. The company has experienced significant growth, increasing revenue by 4x and expanding its team by 3x, and was recently recognized as a top enterprise AI company. They currently serve Fortune 500 customers and handle millions of AI calls monthly.
Responsibilities
- Own conversation design for Replicant’s AI Agents, ensuring seamless, intuitive, and engaging call interactions.
- Work directly with Replicant customers to understand their needs and craft solutions for their businesses.
- Utilize Replicant’s platform to build AI Agents that meet defined requirements.
- Partner with Engineers and Engagement Managers to develop requirements, integrate systems, and ensure high customer expectations.
- Develop intent taxonomies to improve Natural Language Understanding performance, in collaboration with Machine Learning teams.
- Measure and improve conversational outcomes using analytics and visualization tools.
- Work with peers to improve conversation design best practices through data-driven experimentation.
- Engage with Product teams to evaluate and integrate new features into AI Agents.
Requirements
- Not specified
Company Information
- Industry: Contact Center Automation, AI
- Growth: Experienced 3x team growth and 4x revenue increase
- Recognition: Named a top enterprise AI company by The Information
- Customers: Serves Fortune 500 customers
- Scale: Handles millions of AI calls per month in production
- Technology: Leverages Large Language Models (LLMs) and conversational AI engines.
Skills
Conversation Design
Natural Language Understanding
AI Agent Development
System Integration
Analytics and Visualization
Customer Needs Assessment
Cross-functional Collaboration
Replicant
AI-powered customer service solutions provider
About Replicant
Replicant provides AI-powered customer service solutions designed for businesses with high call volumes, such as restaurants and retail companies. Their platform operates in the cloud and integrates with existing systems like IVR, CCaaS, and CRM, allowing businesses to authenticate callers and resolve issues efficiently. Replicant's pay-as-you-go pricing model enables companies to adjust their customer service capacity based on demand, making it ideal for handling seasonal fluctuations. The platform is available 24/7, which helps eliminate wait times and enhances customer satisfaction. Replicant stands out from competitors by offering seamless integration with various systems and a flexible pricing structure, aiming to improve customer service operations and overall satisfaction for its clients.
San Francisco, CaliforniaHeadquarters
2017Year Founded
$113MTotal Funding
SERIES_BCompany Stage
Consumer Software, Enterprise Software, AI & Machine LearningIndustries
51-200Employees