Conversation Designer II
LivePersonSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Contact Center Automation, Artificial IntelligenceIndustries
Requirements
Candidates should possess a Bachelor's degree in a relevant field such as Linguistics, Communications, Psychology, or Computer Science, and ideally have experience in conversational design, UX writing, or customer service. Familiarity with AI, Large Language Models (LLMs), and chatbot development is preferred, along with strong analytical and problem-solving skills.
Responsibilities
As a Conversation Designer, you will own conversation design for Replicant’s AI Agents, ensuring seamless and intuitive call interactions, working directly with customers to understand their needs and crafting solutions to transform their businesses. You will utilize the Replicant platform to build AI Agents, partnering with engineers and engagement managers to develop requirements and ensure high-quality outcomes, while also contributing to the roadmap and development of new AI products and improving conversational performance through data-driven experimentation and best practice development.
Skills
Conversation Design
Natural Language Understanding
AI Agent Development
System Integration
Analytics and Visualization
Customer Needs Assessment
Cross-functional Collaboration
Replicant
AI-powered customer service solutions provider
About Replicant
Replicant provides AI-powered customer service solutions designed for businesses with high call volumes, such as restaurants and retail companies. Their platform operates in the cloud and integrates with existing systems like IVR, CCaaS, and CRM, allowing businesses to authenticate callers and resolve issues efficiently. Replicant's pay-as-you-go pricing model enables companies to adjust their customer service capacity based on demand, making it ideal for handling seasonal fluctuations. The platform is available 24/7, which helps eliminate wait times and enhances customer satisfaction. Replicant stands out from competitors by offering seamless integration with various systems and a flexible pricing structure, aiming to improve customer service operations and overall satisfaction for its clients.
Key Metrics
San Francisco, CaliforniaHeadquarters
2017Year Founded
$113MTotal Funding
SERIES_BCompany Stage
Consumer Software, Enterprise Software, AI & Machine LearningIndustries
51-200Employees