Conversational AI Designer
ReplicantSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Enterprise SoftwareIndustries
Requirements
Candidates should possess advanced experience in bot strategy, conversation design, and optimization, demonstrated through a portfolio of successful bot projects. Strong understanding of user-centric design methodologies and LLM prompting technologies is essential, along with experience in reviewing and providing feedback on other designers’ work. Experience in conducting user research and analyzing customer journeys is also required.
Responsibilities
The Conversation Designer II will design effective, innovative, and delightful conversational experiences for major enterprise brands, working to understand their business goals and customer personas. They will create bot design documents, including personas, dialogs, and conversation flow diagrams, and iterate on prompts and prompt architecture to produce prototypes for client review. The role involves researching and analyzing intents, evaluating the appropriate use of NLU versus Gen AI, writing copy for automated conversations, interpreting bot performance metrics, and contributing to the team’s conversational design system and global prompts. Additionally, the designer will collaborate with various teams to execute on bot implementation and demonstrate effective communication with stakeholders.
Skills
User-Centric Design
LLM Prompting Technologies
Conversation Design
User Research
Bot Design
Dialog Flow
Error Handling
Knowledge Base Structuring
Prompt Engineering
LivePerson
Digital customer engagement and communication tools
About LivePerson
LivePerson provides businesses with tools to engage with their customers through digital channels. Their main product, LiveEngage, facilitates real-time interactions via live chat, messaging, and AI-driven bots across various platforms like websites, mobile apps, and social media. LivePerson's subscription-based model allows clients to access a suite of tools, including APIs and SDKs, to manage customer interactions and analyze performance. Unlike competitors, LivePerson focuses on enhancing customer experience with features like "click to message" and "click to chat," which enable direct communication from digital platforms. The company's goal is to improve customer service and engagement for businesses, ultimately leading to increased sales and satisfaction.
Key Metrics
New York City, New YorkHeadquarters
1995Year Founded
$40.5MTotal Funding
IPOCompany Stage
Data & Analytics, Consumer Software, Enterprise SoftwareIndustries
1,001-5,000Employees