LivePerson

Director of Product (Analytics)

United States

Not SpecifiedCompensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology & ServicesIndustries

Company Information

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.

Position Overview

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This candidate will join LivePerson’s Global Product organization as the Principal Technical Product Manager for critical Conversational AI components within Conversation Builder, LivePerson’s Bot Building suite.

Responsibilities

  • Product Strategy: Develop and articulate a clear product vision and strategy for brand experiences in Conversational AI, aligned with the company's overall goals and market trends.
  • Feature Prioritization: Define, review feature requests, and prioritize product features and enhancements based on customer feedback, market research, competitive analysis, and business objectives.
  • Roadmap Planning: Create and maintain a detailed product roadmap, outlining key milestones, dependencies, and timelines for delivering new features and capabilities.
  • Cross-Functional Collaboration: Collaborate closely with Engineering, Design, Sales, Marketing, and Customer Success teams to ensure alignment and effective execution of the product roadmap.
  • Program Management: Responsible for creating and consolidating program timelines, ensuring each vertical team understands the overall project objectives and timeline and how their deliverables impact the overall program, and communicating overall progress with external stakeholders, including leadership leaders from enterprise customers.
  • User Experience: Champion a user-centric approach to product development, working closely with Design teams to create intuitive and engaging user experiences that delight customers.
  • Market Analysis: Conduct ongoing market research and analysis to identify emerging trends, customer needs, and competitive threats. Use insights to inform product strategy and decision-making.
  • Customer Engagement: Engage directly with customers to gather feedback, validate ideas, understand pain points, and translate insights into actionable product improvements.
  • Go-to-Market Strategy: Collaborate with Marketing and Sales teams to develop and enhance go-to-market strategies, messaging, and collateral to drive product adoption and revenue growth.
  • Performance Tracking: Define key performance indicators (KPIs) and metrics to measure the success and impact of product initiatives and use data to iterate and optimize product performance.
  • Thought Leadership: Stay informed about industry trends, best practices, and emerging technologies in Conversational AI and brand experiences, and share knowledge and insights with the broader team.

Requirements

  • Bachelor's degree in Computer Science, Engineering, Business, or a related field (MBA preferred).
  • 10+ years of experience in product management, with a track record of successfully launching and managing SaaS products or platforms.
  • Preferred but not required experiences building Conversational AI products and features.
  • Preferred but not required experience in Software Engineering.
  • Proven ability to develop and execute product strategy, prioritize features, and drive product roadmap planning in a fast-paced, agile environment.
  • Strong analytical skills, with the ability to gather and interpret data.

Skills

Conversational AI
Product Strategy
Feature Prioritization
Roadmap Planning
Cross-Functional Collaboration
Bot Building
AI Development
Customer Experience

LivePerson

Digital customer engagement and communication tools

About LivePerson

LivePerson provides businesses with tools to engage with their customers through digital channels. Their main product, LiveEngage, facilitates real-time interactions via live chat, messaging, and AI-driven bots across various platforms like websites, mobile apps, and social media. LivePerson's subscription-based model allows clients to access a suite of tools, including APIs and SDKs, to manage customer interactions and analyze performance. Unlike competitors, LivePerson focuses on enhancing customer experience with features like "click to message" and "click to chat," which enable direct communication from digital platforms. The company's goal is to improve customer service and engagement for businesses, ultimately leading to increased sales and satisfaction.

New York City, New YorkHeadquarters
1995Year Founded
$40.5MTotal Funding
IPOCompany Stage
Data & Analytics, Consumer Software, Enterprise SoftwareIndustries
1,001-5,000Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Company Match
401(k) Retirement Plan
Paid Vacation
Paid Sick Leave
Paid Holidays
Parental Leave
Family Planning Benefits
Fertility Treatment Support
Professional Development Budget
Tuition Reimbursement
Wellness Program
Mental Health Support
Flexible Work Hours
Remote Work Options
Employee Stock Purchase Plan

Risks

Emerging AI platforms could erode LivePerson's market share with competitive pricing.
Rapid AI advancements may require significant R&D investment to maintain competitiveness.
Data privacy concerns and regulatory changes could impact LivePerson's operations.

Differentiation

LivePerson's Conversational Cloud platform offers seamless AI-driven customer engagement solutions.
The company partners with industry leaders like Telnyx to enhance real-time communication.
LivePerson's subscription-based model ensures a steady revenue stream from diverse industries.

Upsides

Increased adoption of AI-driven solutions boosts LivePerson's market presence.
Recognition in Inc.'s 2024 Power Partner Awards enhances LivePerson's B2B reputation.
Partnerships with companies like Capitec expand LivePerson's customer service capabilities.

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