Product Designer (Senior)

Position Overview

• Location Type: Remote
• Employment Type: Full-Time

Kustomer is the industry-leading conversational CRM platform, perfecting every customer experience. Built with intelligent tools such as AI and Automation, no-code configuration, and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel. Today, Kustomer is the core platform for leading brands like Abercrombie, Nuts.com, Skims, Turo, Priceline, and Sweetgreen. Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel and has raised over $200M in funding backed by leading VCs. Meta announced its intention to acquire Kustomer in 2020 and completed the transaction in 2022. Kustomer joined Meta’s Business Messaging Group to transform the way people and businesses communicate through modern messaging channels. In 2023, Kustomer spun out from Meta as a standalone company backed by original partners, Battery, Redpoint and Boldstart Ventures, who have invested $60M in capital, ensuring Kustomer’s growth and success for many years to come. Our Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are dedicated to enhancing the customer service experience for everyone involved, as it's the core of what we do. We’re growing our business with no plans of slowing down. We actively seek individuals who want to learn and be challenged every day. Kustomer has a strong NYC presence and is also a remote-friendly company, with Krew members located throughout the US and United Kingdom. We believe in togetherness to help foster strong relationships, collaboration, and communication, and our Krew gets together for both KKO and Kamp Kustomer each year.

About the Role

The Product Designer will join a team of talented designers focused on providing our customers with a flawless user experience. The ideal candidate will quickly understand our space and the problems we’re trying to solve for our users. You have experience and skill working on all phases of the design process. You will work with your team to provide seamless, intuitive solutions, consistently iterating on designs until the results are “pixel-perfect”. You collaborate well and communicate effectively with a cross-functional team to design the right solutions to complex user problems.

Responsibilities

• Understanding the complex problems we’re trying to solve in the Customer Experience space.
• Designing solutions that are intuitive, clean, and effective to achieve our product goals.
• Leveraging data to inform design decisions to arrive at the optimal solution for our users.
• Fostering alignment on design decisions across design, product, engineering with great communication and collaboration.
• Improving and… (Description incomplete)

Requirements

• (Information missing - Requires details on required skills and experience)