Contracts Manager at SmartBear

Somerville, Massachusetts, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, Technology, SoftwareIndustries

Requirements

5+ years of contract management or similar experience in a SaaS or technology environment
Strong experience drafting and negotiating B2B commercial agreements, particularly SaaS subscription agreements and NDAs
Demonstrated success supporting Sales teams and collaborating with cross-functional stakeholders
Experience leading or administering a CLM platform, ideally Ironclad
Excellent project management skills with the ability to balance contract turnaround with broader operational initiatives
Strong understanding of core contractual concepts (confidentiality, limitation of liability, indemnification, and data security)
Outstanding communication skills and a pragmatic, business-oriented approach to risk
(Preferred) Familiarity with Salesforce and AI-based contract review tools

Responsibilities

Review, draft, and negotiate sales-focused commercial agreements, including SaaS subscription agreements, order forms, renewals, amendments, and NDAs
Act as a primary contracting partner to the Sales team, providing strategic guidance to accelerate deal cycles and ensure alignment with SmartBear’s commercial and risk positions
Partner closely with Sales, Finance, Deal Desk, and Security to move deals through internal approvals and resolve contract-related questions
Review, draft, and negotiate customer-facing commercial agreements, including SaaS subscription contracts, order forms, and amendments
Serve as a key business partner to the Sales organization, providing guidance to ensure deals align with SmartBear’s risk tolerance and operational standards
Collaborate with internal stakeholders such as Finance, Deal Desk, and Security to facilitate deal approval and execution
Own and manage SmartBear’s Contract Lifecycle Management (CLM) program (Ironclad), ensuring workflow optimization, data accuracy, and efficiency
Support ongoing operational initiatives across contracts, systems, and tools—including template maintenance, SOP updates, and training materials
Provide support for customer diligence, including RFP responses, supplier documentation, and compliance inquiries

Skills

Key technologies and capabilities for this role

Contract ReviewContract DraftingContract NegotiationSaaS AgreementsOrder FormsNDAsContract Lifecycle ManagementIroncladB2B Commercial AgreementsSales SupportDeal DeskRFP Responses

Questions & Answers

Common questions about this position

What experience is required for the Contracts Manager role?

Candidates need 5+ years of contract management or similar experience in a SaaS or technology environment, strong experience drafting and negotiating B2B commercial agreements like SaaS subscriptions and NDAs, and experience with CLM platforms ideally Ironclad.

What are the preferred skills for this position?

Preferred skills include familiarity with Salesforce and AI-based contract review tools.

What is the salary or compensation for the Contracts Manager role?

This information is not specified in the job description.

What is the work location or remote policy at SmartBear?

This information is not specified in the job description.

What does SmartBear offer in terms of company culture and growth?

SmartBear supports career growth at every level, invests in team collaboration spaces, celebrates employees with birthday time off, and is guided by a dedicated People and Culture organization.

SmartBear

Tools for web and API testing

About SmartBear

SmartBear provides a suite of tools for web and API testing, performance monitoring, and test management aimed at improving the quality and performance of software applications. Their products help developers and testers ensure that applications are reliable, secure, and perform well. These tools support various testing types, including functional and performance testing, and are designed to integrate with popular development environments like Jira and CI/CD pipelines. SmartBear differentiates itself by offering a comprehensive range of solutions that cater to modern development practices such as Agile and DevOps, making it easier for teams to deliver high-quality software efficiently. The company's goal is to be a trusted partner in the software development community, helping over 6 million users and 22,000 companies worldwide achieve their software quality objectives.

Somerville, MassachusettsHeadquarters

2003Year Founded

$21.5MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Flexible Work Hours

Paid Vacation

Professional Development Budget

Risks

Increased competition from AI-driven testing tools like Testim and Mabl.

Integration challenges from the QMetry acquisition could disrupt services.

Strategic shifts under new CEO Dan Faulkner may unsettle customer relationships.

Differentiation

SmartBear offers a comprehensive suite of tools for web and API testing.

The company integrates seamlessly with popular development environments like Jira and CI/CD pipelines.

SmartBear supports modern practices like Agile and DevOps for efficient software delivery.

Upsides

SmartBear's acquisition of QMetry enhances its AI and test management solutions.

The company is recognized as a leader in API management by Gartner in 2024.

SmartBear's tools are trusted by over 22,000 companies in 194 countries.

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