Senior Customer Success Manager
Ironclad$140,000 - $170,000/year
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Legal Services, Legal Operations, Contract ManagementIndustries
Requirements
Candidates should possess proven experience managing CLM systems and scaling contract operations within high-growth companies, demonstrating expertise across the contract lifecycle, particularly with Ironclad. Strong organizational, project management, and communication skills are required, alongside the ability to balance meticulous attention to detail with a pragmatic, results-driven approach. Experience supporting legal operations or contract management at a security-focused company or in a compliance-heavy industry is a plus.
Responsibilities
The Contracts Manager will take ownership and optimization of Chainguard’s CLM system (Ironclad), driving seamless contract workflows from intake through signature and beyond, collaborating closely with Legal, Sales, Finance, and other business partners to accelerate deal cycles while upholding compliance and risk standards. They will lead reporting and analytics on contract status, cycle times, and key legal metrics, supporting impactful legal team initiatives, assisting with NDA reviews, and spearheading cross-functional projects that enhance contract management. Additionally, the Contracts Manager will take on a wide range of legal operational tasks and be a champion for process improvement and legal enablement within the organization.
Skills
Contract Lifecycle Management (CLM)
Contract Operations
Contract Workflow Optimization
Legal and Contract Negotiation
Data Analytics
Process Improvement
NDA Review
Cross-functional Project Management
Chainguard
Supply chain risk management and audits
About Chainguard
Chainguard specializes in managing risks in supply chains, particularly for businesses that rely on software. They conduct audits to identify risks and provide detailed reports with recommendations for improvement. Their unique offering includes a curated base container image distro, which helps businesses transition to secure software environments. Chainguard also provides supply chain observability services, allowing companies to track their software's origins and dependencies.
Kirkland, WashingtonHeadquarters
2021Year Founded
$249MTotal Funding
SERIES_CCompany Stage
Data & Analytics, CybersecurityIndustries
201-500Employees