Contractor Support Specialist at Wingspan

Poland

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, HR Tech, PayrollIndustries

Requirements

Available to work 1:00am to 9:00am ET / 5:00 UTC to 13:00 UTC
1+ years working directly for SaaS companies with Customer Support, Account Management or related experience
Excellent written and verbal communication skills in English and thrive in a remote, writing-first environment
Empathetic, excellent at talking to people, understanding their problems, and making them feel heard
Detailed and action-oriented, with ability to manage multiple requests, respond quickly and with high quality, and problem solve on the fly
Curious and critical thinker, proactive problem solver energized in uncharted territory, keen to raise hand when seeing a problem and understand the why

Responsibilities

Work a regularly scheduled shift where you own incoming customer requests and help resolve their issues via chat, email and phone
Become an expert on Wingspan’s product and customer experience
Help understand customers' needs and translate them into detailed escalations and bug reports
Work in a fast-paced and high-growth environment supporting a dynamic product

Skills

Key technologies and capabilities for this role

Customer SupportChat SupportEmail SupportPhone SupportWritten CommunicationVerbal CommunicationIssue ResolutionBug ReportingProduct ExpertiseEscalation Management

Questions & Answers

Common questions about this position

What is the compensation for this role?

Wingspan offers a competitive and comprehensive compensation package tailored to each candidate's skills, experience, and qualifications.

Is this a remote position, and what are the work hours?

Yes, this is a remote role in a writing-first environment, and you must be available to work the shift from 1:00am to 9:00am ET (5:00 UTC to 13:00 UTC).

What skills and experience are required for this position?

Required skills include excellent written and verbal communication in English, empathy, detail-oriented problem-solving, curiosity, critical thinking, and 1+ years in SaaS customer support, account management, or related experience.

What is the work environment like at Wingspan?

The environment is remote, writing-first, fast-paced, and high-growth, supporting a dynamic product in a Series B startup redefining the future of work.

What makes a strong candidate for this Contractor Support Specialist role?

Strong candidates have 1+ years of SaaS customer support experience, excellent communication skills, empathy, proactive problem-solving, and availability for the night shift from 1:00am to 9:00am ET.

Wingspan

Platform for freelancers' business management

About Wingspan

Wingspan provides a platform that simplifies business operations for freelancers and self-employed individuals. The platform includes tools for invoicing, expense management, and tax handling, along with customizable templates for contracts and proposals. A key feature is the Pro plan, which offers access to a Care Advocate to assist with healthcare options and custom insurance packages, giving freelancers benefits typically available to larger company employees. Wingspan operates on a subscription model, starting at $20 per month, and partners with agencies to manage payments and compliance for 1099 contractors. The goal is to streamline administrative tasks for freelancers, allowing them to focus on their work.

New York City, New YorkHeadquarters

2019Year Founded

$17MTotal Funding

SERIES_ACompany Stage

Fintech, Healthcare, LegalIndustries

51-200Employees

Benefits

Flexible Time Off

Stock Options

Home Office Stipend

401(k) Company Match

Wellness Program

Risks

Increased competition from fintech platforms like Lili and Found challenges Wingspan's market share.

Potential regulatory scrutiny on gig economy could impact Wingspan's business model.

Cybersecurity threats targeting fintech platforms could compromise user data and trust.

Differentiation

Wingspan offers a unique Pro plan with a Care Advocate for healthcare navigation.

The platform provides customizable templates for contracts and proposals, enhancing professionalism.

Wingspan partners with agencies to handle payments and compliance for 1099 contractors.

Upsides

Increased demand for freelancer management platforms post-pandemic boosts Wingspan's market potential.

Growing interest in subscription models aligns with Wingspan's revenue strategy.

Partnerships with insurance providers enhance Wingspan's offerings in the benefits space.

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