Contract Renewal Sales Rep at Adobe

Tokyo, Japan

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Software, Technology, Digital MediaIndustries

Requirements

Solution expertise in Adobe's Digital Experience Subscription
Ability to combine business strategy and top-tier service
Experience handling renewals, upsells, and closing maintenance/service/license contracts
Proficiency in utilizing internal systems to manage client renewal information, status, reports, and forecasting
Capability to research customer contracts and purchasing history in Adobe's systems
Skills in negotiating, issuing quotations, tracking purchase orders, and closing renewals on time
Ability to engage directly with customers to propose value propositions, support business requirements, and overcome objections
Experience working closely with internal departments including Account Executives, Support Teams, Consultants, Customer Success Managers, and Legal

Responsibilities

Manage a pipeline of customer contracts coming up for renewals
Build relationships with customers to assist in the adoption and renewals process
Develop deep expertise and understanding of Adobe's Digital Experience Subscription to drive positive renewals
Research customer contracts and purchasing history in Adobe's various systems to create timely and accurate quotations for renewals within the portfolio
Communicate with customers, sales, consultants, Customer Success Managers, and support to understand current customer usage and detect retention risks
When retention risks are detected, collaborate with sales, Customer Success Managers, Support teams, and management to propose recovery plans
Manage quarterly budgets for assigned accounts, ensuring successful renewals, and actively propose upsell opportunities
Handle the entire renewals process for assigned accounts, including understanding requirements, guiding through the renewal cycle, negotiating, issuing quotations, forecasting opportunities, tracking purchase orders, and closing renewals on time
Utilize internal systems to accurately manage client renewal information, status, and reports to forecast contract renewals
Perform other related activities to provide a more efficient renewal process, including reporting renewal issues

Skills

Key technologies and capabilities for this role

SalesContract RenewalUpsellingNegotiationAccount ManagementForecastingQuotationPurchase Orders

Questions & Answers

Common questions about this position

What benefits does Adobe offer?

Adobe offers market competitive employee benefits including health insurance, global days off, wellness fund, parental leave, access to the Employee Stock Purchase Program, and career development programs.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What are the main responsibilities of the Contract Renewal Sales Rep?

The role involves renewing, up-selling and closing maintenance/service/license contracts, handling the entire renewals process, utilizing internal systems for client information and forecasting, and collaborating with internal teams and customers.

What is Adobe's company culture like?

Adobe is committed to creating exceptional employee experiences with equal opportunity, empowering people to contribute ideas, and has been recognized as a Great Place to Work, with a focus on respect and employee involvement in social responsibility.

What makes a strong candidate for this Renewal Sales Rep role?

A strong candidate combines solution expertise, business strategy, and top-tier service skills, with the ability to manage renewals and upsells for important customers while collaborating across teams.

Adobe

Software solutions for content creation and marketing

About Adobe

Adobe provides a range of software solutions focused on digital experiences, catering to creative professionals, businesses, and educational institutions. Its main offerings include Adobe Creative Cloud, which contains tools for photography, graphic design, video editing, illustration, UI/UX design, 3D and augmented reality, and social media content creation. Adobe also offers marketing solutions through Adobe Experience Cloud and document management services via Adobe Document Cloud. The company operates on a subscription-based model, allowing users to access its software through monthly or annual plans, with special pricing available for students, teachers, and businesses. Adobe differentiates itself from competitors by providing a comprehensive suite of tools that cover various aspects of content creation and marketing, all integrated into one platform. The goal of Adobe is to empower users to create, manage, and optimize their digital content effectively.

San Jose, CaliforniaHeadquarters

1994Year Founded

$668.9MTotal Funding

IPOCompany Stage

Consumer Software, Enterprise Software, DesignIndustries

10,001+Employees

Benefits

Company Equity

401(k) Company Match

Risks

Emerging AI-driven design tools offer similar functionalities at lower costs.

Open-source alternatives may attract users away from Adobe's subscription model.

Data privacy concerns could affect trust in Adobe's cloud services.

Differentiation

Adobe offers a comprehensive suite for content creation, marketing, and document management.

Adobe's subscription model includes special pricing for students, teachers, and businesses.

Adobe integrates advanced analytics with Experience Cloud for data-driven marketing.

Upsides

Generative AI tools enhance Adobe's content creation and editing efficiency.

Remote work boosts demand for Adobe's cloud-based document management solutions.

AR's popularity in marketing benefits Adobe's 3D and AR tools.

Land your dream remote job 3x faster with AI

Try Jobo Free