[Remote] Staff Inbound Product Manager - CPQ Pricing at ServiceNow

Santa Clara, California, United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Experience as a product manager
Experience with CRM and Industry business unit
Experience with CPQ product suite
Experience with AI-first approach
Experience with defining and building MVPs
Experience with cross-functional collaboration
Experience with release management
Experience with customer advisory boards and product advisory councils
Experience with identifying GTM and customer adoption challenges

Responsibilities

Research and discover customer pain points and use cases
Evolve the vision for Pricing as part of CPQ
Develop business cases for investment and present recommendations
Build and refine a backlog of validated ideas into clear MVPs
Partner with engineering and UX to bring CRM agentic workflows to life
Write clear and actionable product requirements and solution designs
Validate designs and prototypes with customers and partners
Collaborate with other ServiceNow product teams on cross-dependencies
Manage and track release execution
Collaborate with outbound PMs to define enablement strategy and content
Partner with marketing, enablement, and customer success to drive adoption
Support pricing, packaging, and licensing strategies
Work closely with Outbound PM and Customer Success to facilitate Customer Advisory Board (CAB) and Product Advisory Council (PAC) Meetings
Drive design partnerships with strategic customers
Engage with sales reps, managers, and operations teams to champion the product
Act as the voice of customer throughout the product lifecycle

Skills

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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