[Remote] Staff Inbound Product Manager - CPQ Pricing at ServiceNow

Santa Clara, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaS, CRMIndustries

Requirements

Experienced product manager with disruptive thinking for front and back office applications
Ability to research and discover customer pain points, problems, and use cases for CRM and Industry solutions
Expertise in documenting use cases and detailed requirements with customer examples
Knowledge of Pricing as part of CPQ, including Price Management, Configuration, Price Execution, and Pricing Intelligence for subscriptions, consumption, and hybrid models
Skills in developing business cases for investment and presenting to senior leadership
Adoption of an AI-first approach (GenAI and Agentic AI) to solve problems and drive customer value
Capability to build and refine backlogs into MVPs and differentiated capabilities
Experience exploring inorganic approaches (partnerships, integrations, acquisitions)

Responsibilities

Shape vision, product strategy, and roadmap for Inbound Product Manager for Pricing in CPQ product suite
Envision leveraging GenAI and Agentic AI for end user, pricing manager, and admin experiences
Collaborate cross-functionally with Design, Research, Engineering, Content, Outbound PM, Product Marketing, Solutions Sales, and other leaders
Research customer pain points and document use cases/requirements
Evolve vision for Pricing capabilities across business models
Develop business cases and present recommendations to leadership
Build/refine backlog into MVPs; explore partnerships/integrations/acquisitions
Partner with engineering/UX to execute CRM agentic workflows
Write product requirements and solution designs; validate with customers/partners
Manage release execution, risks, and quality; handle cross-dependencies
Collaborate on enablement strategy/content with outbound PMs, marketing, and customer success
Develop collateral/positioning; support pricing/packaging/licensing with GTM teams
Facilitate CAB/PAC meetings with Outbound PM and Customer Success
Drive design partnerships with strategic customers
Engage sales/operations to champion product and identify adoption challenges
Act as voice of customer throughout product lifecycle

Skills

Key technologies and capabilities for this role

Product ManagementCPQPricing StrategyProduct StrategyRoadmapGenAIAgentic AICRMCustomer ResearchCross-functional Collaboration

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a remote position.

What are the key responsibilities of this role?

The role involves shaping product vision and strategy for Pricing in CPQ, researching customer pain points, developing business cases, adopting an AI-first approach, and partnering with engineering and UX for execution.

What experience is ServiceNow looking for in this Product Manager role?

They seek an experienced product manager with disruptive thinking to reimagine front and back office applications, skilled in customer research, AI integration, and cross-functional collaboration.

What is the salary or compensation for this position?

This information is not specified in the job description.

What teams will this role collaborate with?

The role collaborates cross-functionally with Design, Research, Engineering, Content, Outbound PM, Product Marketing, Solutions Sales, and other Product leaders.

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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