[Remote] Contract: AI Productivity Solutions Engineer at Upwork

Latin America

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Work Marketplace, BiotechnologyIndustries

Requirements

Candidates must have a proven track record of building production-grade server-side applications using Node.js, Python, or similar languages. A deep understanding of AI concepts, including LLM APIs, prompt engineering, MCP, and related frameworks is essential. Experience designing integrations between AI solutions and enterprise tools via APIs or middleware platforms, familiarity with SaaS ecosystem APIs and integration solutions, and understanding of modern authentication and security protocols such as OAuth 2.0, OpenID Connect, and SAML are required. Solid grounding in cloud infrastructure (AWS, GCP, or Azure) and DevOps practices, experience with ETL, data transformation, and working with large datasets, strong communication skills, and the ability to work autonomously on complex projects are also necessary.

Responsibilities

The AI Productivity Solutions Engineer will design and develop AI-powered tools and applications to enhance productivity across Upwork. Responsibilities include building and maintaining scalable, secure, and reliable server-side services and APIs, integrating AI technologies like LLMs, MCP, and RAG into workflows, and developing integrations with existing SaaS solutions. The engineer will collaborate with stakeholders to identify pain points and design AI-driven solutions, create end-user applications for intuitive AI accessibility, manage ETL processes and data models, and prototype emerging AI tools. Additionally, they will apply modern security practices and ensure operational excellence in the deployment, monitoring, and scaling of AI solutions.

Skills

LLM APIs

Prompt Engineering

Server-side services

APIs

Data pipelines

RAG

SaaS integrations

Upwork

Online platform connecting freelancers and clients

About Upwork

Upwork connects freelancers with clients looking for various services in the gig economy, which focuses on short-term contracts instead of permanent jobs. The platform allows freelancers to create profiles that showcase their skills, while clients can post job listings for specific projects. Freelancers bid on these projects, and clients choose the best candidates based on proposals and reviews. Upwork earns revenue through service fees charged to freelancers based on their earnings, with a tiered structure that rewards long-term client relationships. The platform also offers premium memberships and additional services for enhanced visibility and access to job listings. Upwork provides tools for time tracking, invoicing, and project management, making it easier for both freelancers and clients to manage their work and payments. The goal of Upwork is to facilitate successful project completion by bridging the gap between freelancers and clients.

San Francisco, CaliforniaHeadquarters

2015Year Founded

$143.8MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Health Insurance

Unlimited Paid Time Off

401(k) Retirement Plan

401(k) Company Match

Parental Leave

Employee Stock Purchase Plan

Risks

Increased competition from Fiverr and Toptal threatens Upwork's market share.

The new Fiverr-style Project Catalog may commoditize services, reducing freelancers' perceived value.

Strategic shifts under new management may not align with current client expectations.

Differentiation

Upwork connects freelancers with clients across diverse industries, enhancing global work opportunities.

The platform offers tools like time tracking and invoicing for efficient project management.

Upwork's tiered fee structure incentivizes long-term client relationships, differentiating it from competitors.

Upsides

Upwork's acquisition of Objective AI enhances its AI capabilities for better talent matching.

The introduction of Featured Jobs increases visibility for job posts, attracting more candidates.

Upwork's recognition as the top job posting site boosts its credibility among employers.

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