Continuous Improvement Program Manager at Collectors

Santa Ana, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Collectibles, TechnologyIndustries

Requirements

3+ years of demonstrating strong analytical, problem solving and organizational skills
3+ years of demonstrating excellent data analysis with strong computer skills

Responsibilities

Define clear, well articulated and well documented project plans for new process implementations
Report on progress of teams projects to management and support teams in removing any roadblocks impeding project completion
Delegate tasks, create timelines, schedules and deadlines for each step of a project through completion
Keep an open line of communication with team members and project stakeholders while succinctly making complex concepts easy to understand for all
Train, mentor and develop employees
Effectively manage & oversee team workflow to ensure consistent delivery of outstanding service to all contributors and internal customers
Attentively develop and monitor team performance. Provide constructive feedback on team members opportunities and strengths
Implement business strategy, assigning roles and tasks to dedicated team members based on their strengths and abilities
Lead by example and be a champion of all company policies, including safety, attendance & security
Plan, facilitate, and execute continuous improvement events using Lean Six Sigma tools
Identify gaps in system functionality and work with product management to enhance our products
Champion process standardization
Develop and execute strategies to support business expansion and scalability
Lead and manage change initiatives to ensure smooth transitions and minimize disruption within the organization
Lead the planning of operational implementation initiatives for key organizational growth initiatives such as expanding lines of business and strategic partnerships alongside key operational stakeholders
Oversee the planning, development, and launch of operational set up of new sites to support organizational growth and market expansion plans

Skills

Key technologies and capabilities for this role

Program ManagementProject ManagementContinuous ImprovementOperational ProceduresTeam ManagementCross-functional CollaborationDocumentation

Questions & Answers

Common questions about this position

What is the salary for the Continuous Improvement Program Manager role?

This information is not specified in the job description.

Is this position remote or onsite, and where is it located?

The role requires working onsite from the Santa Ana, California office with occasional travel 3-4 times per year.

What key skills are required for this Continuous Improvement Program Manager position?

Key skills include project/program management such as defining project plans, reporting progress, delegating tasks, and maintaining communication; team performance and development like training, mentoring, managing workflow, and providing feedback; and leading by example while championing company policies.

What is the team structure for this role at Collectors?

You will manage a team of operational liaisons for departments across Collectors business functions and third party vendors, reporting to the Senior Manager, Continuous Improvement.

What makes a strong candidate for the Continuous Improvement Program Manager role?

Strong candidates should have experience spearheading operational improvements, leading process setups, partnering across tech and operational functions, and managing teams effectively with skills in project management, team development, and clear communication.

Collectors

Authenticates and grades collectibles items

About Collectors

Collectors.com specializes in the authentication and grading of valuable collectibles, including coins, sports cards, and memorabilia. The company assesses the condition and authenticity of these items, which is essential for determining their market value. Using advanced technologies like computer vision and machine learning, Collectors.com automates the grading process, enhancing both speed and accuracy. This service is crucial for individual collectors, dealers, and investors who want to ensure the quality of their items. Unlike many competitors, Collectors.com not only provides grading services but also offers a subscription model for access to valuable data insights on collectible prices and trends. The company's goal is to support the growing demand for collectible authentication while ensuring employee well-being through competitive benefits.

Santa Ana, CaliforniaHeadquarters

1986Year Founded

$100MTotal Funding

POST_IPO_DEBTCompany Stage

Data & Analytics, AI & Machine LearningIndustries

501-1,000Employees

Benefits

Health Insurance

401(K) Company Match

Paid Vacation

Paid Holidays

Employee Discounts

Flexible Work Hours

Fun Working Environment

Risks

Rising competition from Beckett Grading Services threatens market share.

Counterfeit collectibles pose a threat to Collectors' credibility.

Economic downturns may reduce demand for Collectors' services.

Differentiation

Collectors integrates AI and machine learning for precise grading and authentication.

Partnerships with eBay and GameStop enhance Collectors' market reach and service offerings.

Collectors offers a comprehensive marketplace with grading, vaulting, and selling services.

Upsides

Increased interest in digital collectibles boosts demand for authentication services.

Fractional ownership trends create new opportunities for grading and authentication.

Growing popularity of online marketplaces expands Collectors' service reach.

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