Consumer Experience Senior Analyst at CVS Health

Woonsocket, Rhode Island, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, RetailIndustries

Requirements

2+ years of experience in product development, quality assurance, retail management, digital/social marketing, or manufacturing
Proven experience building relationships and communicating complex information clearly and concisely across all levels of the organization
Demonstrated ability to manage multiple tasks and deadlines efficiently, maintaining organized records and schedules
Previous experience gathering and synthesizing data to provide actionable insights utilizing Excel
Previous experience developing and presenting PowerPoint decks that effectively visualize complex data sets and support decision making
Bachelor’s degree or equivalent work experience

Responsibilities

Collaborate with Product Development and Category Management teams to assess Store Brand product portfolios, delivering data-driven insights to identify opportunities to improve the customer experience
Manage collaborative external partnerships to garner digital feedback
Coordinate and manage project timelines aligned with Planogram schedules to ensure timely and successful product launches
Oversee consumer and colleague sampling initiatives to generate actionable insights on usability and product experience
Provide ad hoc support to Store Brand and Merchant teams as needed
Support all facets of the Store Brand Consumer Experience process, including competitive benchmarking, consumer feedback analysis, portfolio reviews, and implementing actionable solutions

Skills

data analysis

consumer feedback analysis

competitive benchmarking

portfolio analysis

project management

product development

category management

digital feedback

planogram scheduling

sampling initiatives

CVS Health

Comprehensive pharmacy and healthcare services

About CVS Health

CVS Health operates a large network of retail pharmacies and walk-in medical clinics across the United States, providing a variety of health-related products and services. Their offerings include prescription medications, over-the-counter health products, and beauty items, as well as pharmacy benefits management and specialty pharmacy services. CVS Health's integrated business model allows them to serve individual consumers, businesses, and communities effectively, with a focus on improving health outcomes and reducing healthcare costs. Unlike many competitors, CVS Health combines pharmacy services with medical care, making it easier for patients to access quality healthcare. The company's goal is to enhance access to healthcare and support individuals in achieving better health.

Woonsocket, Rhode IslandHeadquarters

1963Year Founded

DEBTCompany Stage

Healthcare, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

Company Equity

Wellness Program

Professional Development Budget

Paid Vacation

Paid Holidays

Risks

Legal challenges related to opioid prescriptions could harm CVS's reputation and finances.

The DOJ's intervention in a whistleblower lawsuit may increase legal costs for CVS.

The Horizon Organic Milk recall exposes potential vulnerabilities in CVS's supply chain.

Differentiation

CVS Health operates over 9,600 retail pharmacies and 1,100 walk-in clinics nationwide.

The company integrates pharmacy benefits management with specialty pharmacy services for comprehensive care.

CVS Health offers tailored medication plans through personalized medicine and pharmacogenomics.

Upsides

Expansion of telehealth services allows CVS to reach more patients remotely.

Increased consumer interest in wellness boosts demand for CVS's health-related products.

The trend towards value-based care aligns with CVS's integrated healthcare approach.

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