Mortgage Customer Outreach Specialist I
M&T BankSalary not specified
- Full Time
- Entry Level & New Grad
$35,000 – $45,000Compensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Banking, Financial ServicesIndustries
Requirements
Candidates should possess a high school education or equivalent, and demonstrate the ability to understand and respond to customer inquiries in one or multiple product categories. Previous customer service or call center experience is preferred, along with basic computer skills and data entry capabilities.
Responsibilities
The Consumer Contact Center Professional I will handle telephone calls, providing outstanding customer service by using job knowledge and available information to answer customer questions and solve problems. They will educate customers about Fifth Third Bank’s products and services, upselling and cross-selling as appropriate. The role also involves handling complex inquiries, following up on requests, utilizing computer systems, suggesting process improvements, and continually learning about bank products and services while maintaining customer confidentiality and adhering to departmental policies.
Skills
Customer Service
Call Center
Data Entry
Computer Skills
Problem-Solving
Communication
Product Knowledge
Fifth Third Bank
Provides banking, loans, and wealth management services
About Fifth Third Bank
Fifth Third Bank offers a variety of financial services, including personal and business banking, loans, mortgages, credit lines, and insurance products. Their services cater to individual consumers, small businesses, and commercial clients, providing comprehensive solutions for managing finances. The bank generates revenue through interest on loans, service fees, and commissions from insurance and investment products. Unlike many competitors, Fifth Third Bank emphasizes community engagement and financial education, providing resources to help clients improve their financial literacy. The goal of Fifth Third Bank is to support clients in achieving their financial objectives while fostering a strong connection with the communities they serve.
Key Metrics
Cincinnati, OhioHeadquarters
1858Year Founded
IPOCompany Stage
Social Impact, Financial ServicesIndustries
10,001+Employees