Consumer Banker II at Fifth Third Bank

Cincinnati, Ohio, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

BankingIndustries

Requirements

High School Diploma/GED and 1 year customer service or call center experience, or college degree or equivalent military experience
Demonstrate ability to develop comfort level with managing customer experience and financial consultation over the phone
Ability to professionally represent Fifth Third Bank in verbal and written communication
Demonstrated ability in making sound decisions
S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS)

Responsibilities

Provide an exceptional customer experience through solution-based conversation of a full range of Fifth Third banking products and services over the phone
Provide support to existing customers by enhancing their relationships in an inbound call center environment and supporting the bank's marketing efforts
Apply knowledge of consumer banking products and financial need assessment tools to create a memorable customer experience and help customers achieve their financial goals
Use a consultative approach with current customers to uncover and identify their needs while tailoring recommendations/solutions
Maintain a well-developed, working knowledge of products, services, and processes offered
Work collaboratively with internal partners to ensure customer's needs are met
Follow the Bancorp Code of Business Conduct and Ethics and other related policies, modeling the ethical behavior expected from every employee within the Bancorp
Be responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined; always doing the right thing for customers and colleagues; and achieving results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types while operating within the Bank's risk appetite
Other duties as assigned

Skills

Customer Service

Call Center

Consultative Selling

Banking Products

Financial Needs Assessment

Risk Management

Fifth Third Bank

Provides banking, loans, and wealth management services

About Fifth Third Bank

Fifth Third Bank offers a variety of financial services, including personal and business banking, loans, mortgages, credit lines, and insurance products. Their services cater to individual consumers, small businesses, and commercial clients, providing comprehensive solutions for managing finances. The bank generates revenue through interest on loans, service fees, and commissions from insurance and investment products. Unlike many competitors, Fifth Third Bank emphasizes community engagement and financial education, providing resources to help clients improve their financial literacy. The goal of Fifth Third Bank is to support clients in achieving their financial objectives while fostering a strong connection with the communities they serve.

Cincinnati, OhioHeadquarters

1858Year Founded

IPOCompany Stage

Social Impact, Financial ServicesIndustries

10,001+Employees

Benefits

Health Insurance

Paid Sick Leave

Paid Holidays

Performance Bonus

Flexible Work Hours

Risks

Rising interest rates may decrease demand for loans and mortgages.

Competition from fintechs like Robinhood threatens Fifth Third's wealth management sector.

Sophisticated cybersecurity threats pose risks to customer data and trust.

Differentiation

Fifth Third Bank offers comprehensive financial solutions for individuals and businesses.

The bank emphasizes community engagement and financial education for client empowerment.

It provides a wide range of insurance products, including life, health, and disability.

Upsides

Increased demand for digital banking boosts Fifth Third Bank's online service offerings.

Partnerships with fintech enhance technological capabilities and customer experience.

Growing interest in sustainable finance attracts environmentally conscious customers.

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