Snowflake

Consulting Manager, Service Delivery Management

Mexico City, Mexico City, Mexico

Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology & ServicesIndustries

Position Overview

  • Location Type: Remote
  • Job Type: Full-Time
  • Salary: Not specified (Refer to Snowflake Careers Site for US-based roles)

Snowflake's Professional Services team is expanding its nearshore delivery capabilities in Mexico to support customers across the U.S. and Canada. As a Consulting Manager, Services Delivery Management, you will lead a team of Associate Services Delivery Managers (SDMs) based in Mexico, contributing to the growth of a key hub for delivery excellence. This player-coach role requires strategic oversight of customer engagements, leadership in project delivery operations, and a passion for coaching and developing a high-performing SDM team to achieve outstanding customer outcomes.

Requirements

  • BS/BA in project management, computer science, engineering, mathematics, or related field—or equivalent practical experience.
  • 10+ years of experience in customer-facing delivery roles, focused on professional services execution.
  • 5+ years of experience in people management, coaching, and developing delivery teams.
  • Deep project management expertise with both Agile and Waterfall methodologies (PMP or Scrum certifications are a plus).
  • Experience managing technical projects involving data platforms, cloud infrastructure, and migrations.
  • Familiarity with enterprise-scale tools and technologies including:
    • Data platforms: Oracle, Teradata, Netezza, Greenplum
    • Integration tools: Informatica, Talend, DataStage, Matillion
    • BI tools: Tableau, Microstrategy, Business Objects
  • Strong consulting skills: stakeholder management, proactive problem-solving, and ability to translate business goals into delivery outcomes.
  • Fluent in English and Spanish, with excellent written and verbal communication skills.
  • Willingness and ability to travel up to 25% of the time for customer engagements.

Responsibilities

  • Lead and develop a team of Associate SDMs delivering Snowflake implementations and services across North America.
  • Provide operational, tactical, and strategic oversight of the project portfolio, ensuring engagements are delivered on time, within scope, and within budget.
  • Proactively identify project risks in collaboration with SDMs and guide issue resolution.
  • Champion a culture of ownership, continuous improvement, and delivery excellence.
  • Mentor your team and support career development and skills growth.
  • Lead local hiring and onboarding efforts to scale our Mexico SDM team.
  • Act as a senior advisor for project/program management across Snowflake implementations.
  • Ensure teams are following Snowflake delivery best practices and contributing to quality outcomes.
  • Collaborate with Services Practice Leads and Sales teams to scope, estimate, and propose services engagements.
  • Partner with customers, SIs, and technology vendors to drive project success.
  • Develop and refine internal delivery processes and frameworks.
  • Lead high-profile escalations as needed, providing tactical guidance and resolution paths.
  • Collaborate with Product, Engineering, and Marketing teams to support customer feedback and improve our offerings.
  • Represent our services delivery capabilities to internal and external stakeholders.

Company Information

Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.

Application Instructions

For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com

Skills

Project Management
Team Leadership
Customer Engagement
Risk Management
Process Improvement
Stakeholder Collaboration
Delivery Excellence
Mentoring
Operational Oversight
Strategic Planning

Snowflake

Data management and analytics platform

About Snowflake

Snowflake provides a platform called the AI Data Cloud that helps organizations manage and analyze their data. This platform allows users to store and process large amounts of data efficiently, offering services like data warehousing, data lakes, data engineering, data science, and data sharing. Snowflake's system works by uniting data from different sources, enabling secure sharing and performing various types of analytics. What sets Snowflake apart from its competitors is its ability to operate seamlessly across multiple public clouds, allowing users to access their data from anywhere. The company's goal is to help businesses leverage their data for better decision-making by providing a flexible subscription-based service that scales according to their needs.

Bellevue, WashingtonHeadquarters
2012Year Founded
$1,341.3MTotal Funding
IPOCompany Stage
Data & Analytics, Enterprise Software, AI & Machine LearningIndustries
5,001-10,000Employees

Benefits

We've got your back - We offer comprehensive health insurance plans, health savings accounts, robust retirement plans, and generous life and disability insurance.
A Balanced Lifestyle - All Snowflakes have access to our weekly online lunch and learns, virtual workout classes, and ergonomic work-from-home equipment. We offer on-demand mental health and wellness programs to support our employees and their families.
Your People Matter - Help offset the cost of growing your family with our fertility benefits and family planning resources. Count on our generous time-off and various leave plans for you to rest, refuel, and sustain a great work-life balance.
Global Snowflake Team - No matter where you are in the world, we will get you connected and supported with a work-from-home setup.
Treat Yourself - Personalize your Snowflake benefits by tapping into our employee discounts and pre-tax selections.
Invest In Your Future - Eligible employees enjoy new hire equity, Employee Stock Purchase Plan (ESPP), and a quarterly bonus or commission program.

Risks

Integration challenges from Datavolo acquisition may disrupt operations and customer service.
Increased competition from Mistral AI could challenge Snowflake's market position.
Convertible senior notes pricing may increase financial pressure if market conditions worsen.

Differentiation

Snowflake offers a unified platform for diverse data workloads, unlike traditional solutions.
The AI Data Cloud enables near-unlimited scale and performance for data mobilization.
Snowflake's seamless multi-cloud experience ensures efficient data operations across locations.

Upsides

Acquisition of Datavolo enhances Snowflake's open data integration capabilities.
Investment in Metaplane boosts AI-driven data quality solutions for Snowflake users.
Snowflake Ventures' investment in Hex expands accessibility of data tools to non-technical users.

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