Consultant senior en Relation Client CDI - H/F at Tala

Paris, Île-de-France, France

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Consulting, Technologie, Énergie, Industrie, Transport, Finance, LuxeIndustries

Requirements

Expertise in client relationship management (CRM), including marketing automation, sales force automation, service client, and omnicanal management
Knowledge of major CRM platforms (Salesforce, Microsoft Dynamics 365, SAP CRM, etc.)
Experience in managing end-to-end CRM projects, including coordination with technical, functional teams, and partners
Strong skills in strategic analysis, diagnostics, and identifying improvement levers in client relations (CRM, client journeys, contact centers, marketing strategies, service processes)
Ability to frame projects, define business needs, design innovative solutions (technology choices, process modeling, target organizations)
Proficiency in project management for complex transformations (planning, deliverable tracking, risk management, stakeholder coordination)
Expertise in change management (training, communication, support for solution adoption)
Capacity to contribute to commercial development (offer development, opportunity detection, technical/commercial proposals)
Empathy-driven approach focused on user experience for co-constructing innovative solutions
Adaptability to multi-sectorial contexts with complex client issues

Responsibilities

Perform in-depth diagnostics of client relationship systems (CRM, client journeys, contact centers, marketing strategies, service processes) and identify improvement levers and value creation opportunities
Define and formalize client needs from business objectives to the design of pragmatic, innovative solutions (technology choices, process modeling, target organizations)
Manage the implementation of complex transformation projects (CRM solutions, contact center redesigns, relational marketing strategies, service optimization), including planning, deliverable follow-up, risk management, and stakeholder coordination
Provide functional and technological expertise on client relationship facets and major CRM platforms
Develop and implement change management devices to ensure adoption of new solutions and organizations (training, communication, support)
Actively participate in offer development and detection of new commercial opportunities, contributing to technical and commercial proposals

Skills

CRM

Relation Client

Digital Customer Engagement

Transformation Digitale

Gestion de Projets

Expérience Utilisateur

Tala

Digital wallet and lending platform for underserved

About Tala

Tala operates as a digital wallet and lending platform that focuses on providing financial services to individuals who are often overlooked by traditional banks. The platform uses artificial intelligence and machine learning to create a personalized financial experience for its users. Customers can access instant credit, transfer money easily, and pay bills all through a single app. Tala's unique data tools allow it to serve a diverse range of customers, including those without access to conventional banking. The company generates revenue through interest and fees on the credit it offers, as well as transaction fees for money transfers and bill payments. Operating in multiple countries across three continents, Tala adapts its services to different markets while aiming to enhance the financial well-being of its users by providing tailored credit lines and financial advice.

Santa Monica, CaliforniaHeadquarters

2011Year Founded

$341.1MTotal Funding

DEBTCompany Stage

Fintech, AI & Machine LearningIndustries

501-1,000Employees

Benefits

Remote Work Options

Flexible Work Hours

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Risks

Increased competition from Stripe in crypto payments could challenge Tala's market position.

Keytom's launch may attract Tala's crypto-interested customer base, reducing market share.

Apple's NFC chip decision could lead to more competition in the digital wallet space.

Differentiation

Tala uses AI to offer personalized financial experiences to underserved individuals.

The company provides instant credit and expansive bill payment options via a single app.

Tala's proprietary data tools enable services for those without traditional banking access.

Upsides

Integration of stablecoin payments could enhance Tala's transaction speed and cost-effectiveness.

Apple's NFC chip opening may allow Tala to offer more seamless payment options.

Equifax's AI advancements highlight potential for Tala to improve its credit scoring systems.

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