Consultant Senior en management et organisation – Secteur banque H/F at Tala

Paris, Île-de-France, France

Tala Logo
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Banking, FinanceIndustries

Requirements

  • Diplômé(e) d’une grande école de commerce, d’ingénieurs ou d’université, avec une solide culture business et/ou technologique
  • Au moins 4 ans d’expérience en cabinet de conseil ou en environnement bancaire/financier, idéalement sur des projets de transformation CX, marketing digital ou stratégie omnicanale
  • Maîtrise des fondamentaux du secteur bancaire (banque de détail, financement, services aux pros/entreprises)
  • Compétences éprouvées en gestion de projet, process design, change management et data-driven marketing
  • Curiosité intellectuelle, esprit analytique et de synthèse, capacité à challenger le statu quo

Responsibilities

  • Customer Journey Mapping & Pain Points Elimination : redesign des parcours clients end-to-end pour réduire les frictions et maximiser la fluidité CX
  • CX Strategy Alignment & Customer-Centric Vision : aligner la stratégie d’expérience client avec les KPIs business (acquisition, retention, lifetime value)
  • Hyper-Personalization & Segmentation avancée : activation de la data-driven marketing pour délivrer des offres et contenus contextualisés par segment (B2C, B2B, B2B2C)
  • Voice of the Customer & KPI Monitoring : mise en place de dashboards NPS, CES, CSAT et exploitation de l’analytics pour anticiper le churn et booster l’engagement
  • Omnichannel Orchestration & Digital Transformation : intégration fluide des points de contact (agence, mobile, web, call center) et optimisation UX/UI via test & learn
  • Change Management & Customer-Centric Culture : formation des équipes, adoption de nouveaux outils (CRM, automation, AI), et transformation des réclamations en moments de fidélisation

Skills

Management Consulting
Organizational Transformation
Banking Sector
Strategic Consulting
Project Management
Innovation Consulting
Financial Services

Tala

Digital wallet and lending platform for underserved

About Tala

Tala operates as a digital wallet and lending platform that focuses on providing financial services to individuals who are often overlooked by traditional banks. The platform uses artificial intelligence and machine learning to create a personalized financial experience for its users. Customers can access instant credit, transfer money easily, and pay bills all through a single app. Tala's unique data tools allow it to serve a diverse range of customers, including those without access to conventional banking. The company generates revenue through interest and fees on the credit it offers, as well as transaction fees for money transfers and bill payments. Operating in multiple countries across three continents, Tala adapts its services to different markets while aiming to enhance the financial well-being of its users by providing tailored credit lines and financial advice.

Santa Monica, CaliforniaHeadquarters
2011Year Founded
$341.1MTotal Funding
DEBTCompany Stage
Fintech, AI & Machine LearningIndustries
501-1,000Employees

Benefits

Remote Work Options
Flexible Work Hours
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance

Risks

Increased competition from Stripe in crypto payments could challenge Tala's market position.
Keytom's launch may attract Tala's crypto-interested customer base, reducing market share.
Apple's NFC chip decision could lead to more competition in the digital wallet space.

Differentiation

Tala uses AI to offer personalized financial experiences to underserved individuals.
The company provides instant credit and expansive bill payment options via a single app.
Tala's proprietary data tools enable services for those without traditional banking access.

Upsides

Integration of stablecoin payments could enhance Tala's transaction speed and cost-effectiveness.
Apple's NFC chip opening may allow Tala to offer more seamless payment options.
Equifax's AI advancements highlight potential for Tala to improve its credit scoring systems.

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