Senior Client Success Manager
Heartbeat HealthSalary not specified
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Payments, Fintech, TechnologyIndustries
Requirements
- Located in Tokyo, Japan (on-site role)
- Reports to a Director in Tokyo
- Ability to act as an individual contributor owning post-sale client services operational relationships
- Knowledge of payment processing trends, Visa solutions, and technologies
- Skills in coordinating cross-functional teams (Client, Visa teams, Account Team, Sales, Product)
- Experience in client advocacy, implementation strategies, and operational support
Responsibilities
- Support and/or oversee the implementation of new Visa products by coordinating key Client and Visa teams to expedite implementation readiness, faster time to value, and maximize adoption
- Ensure Client operational goals and success metrics for their overall Visa product landscape are understood
- Build and sustain client advocate status with key stakeholders by proactively executing Client Success Plans in alignment with the Account Team to track adoption and performance outcomes
- Participate in the design and delivery of initiatives to improve client adoption of products and use of Visa’s self-tools
- Stay current with payment processing trends, Visa solutions, and technologies to provide excellent client experience and generate new sales leads as solutions to client pain points
- Establish working relationships with Client Services and cross-functional subject matter experts to orchestrate consultation, resolve complex issues, and optimize client performance
- Support development of client education and training materials (including webinars) to communicate new Visa Rules, mandates, Business Enhancement Releases, and upcoming changes for client readiness and compliance
- Support and/or lead periodic operational reviews
Skills
Client Success
Account Management
Product Adoption
Client Services
Operational Support
Sales Account Planning
Service Implementation
Strategic Planning
Visa
Global digital payment network provider
About Visa
Visa operates a global digital payment network that facilitates electronic payments for millions of people daily. The company connects consumers, businesses, financial institutions, and governments, allowing them to make transactions using Visa cards. Each time a card is used, Visa earns money through transaction, service, and data processing fees. Unlike many competitors, Visa focuses on expanding access to financial services for underserved communities and supporting local economies. The company's goal is to promote financial inclusivity and drive sustainable commerce, ensuring that more people can participate in the global economy.
San Francisco, CaliforniaHeadquarters
1958Year Founded
$55.8MTotal Funding
ANGEL_INDIVIDUALCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Health Insurance.
Life Insurance.
Dental Insurance.
Disability Insurance.
Accidental Death & Dismemberment Insurance.
Risks
CBDCs could reduce reliance on Visa's payment network.
'Buy Now, Pay Later' services may decrease traditional credit card transactions.
Fintech startups offering zero-fee transactions could pressure Visa's revenue model.
Differentiation
Visa operates a global digital payment network connecting millions daily.
The company focuses on financial inclusivity and sustainability in its operations.
Visa collaborates with central banks on Central Bank Digital Currencies (CBDCs).
Upsides
Visa's partnership with fintechs enhances cross-border payment solutions.
Adoption of blockchain technology could revolutionize digital payments.
AI-driven fraud detection systems are reducing fraudulent activities.
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