Concierge Associate at RPS North America

Boulder, Colorado, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Facilities Services, Administrative ServicesIndustries

Requirements

High School Diploma (or equivalent) required
1-2+ years prior work experience preferred
Ability to work assigned work hours determined by manager
Excellent organizational and time management skills
Analytical abilities and aptitude in problem-solving
Superb written and verbal communication skills
Current knowledge or ability to learn computer-based systems required for functions of position
Required to maintain an overall professional appearance and attitude
Adhere to all policies and procedures required
Strong verbal and written communication skills
Excellent customer service skills
PC skills MS Office Suite experience
Ability to handle multiple tasks simultaneously
Good organizational skills
Ability to work independently and capable of completing projects
Ability to determine correct method and packing material as well as validate packing slips for accuracy of incoming and outgoing materials
Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs
Ability to walk, bend, kneel, stand, and/or sit for an extended period of time
Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.)
Ability to lift or move 40 lbs. or greater frequently

Responsibilities

Provides 5-star customer service to all employees and guests across all forms of communication; represents SPS and clients positively in person, on the phone, and over email
Welcomes and orients guests and clients, maintains visitor logs, and coordinates with Building Security to ensure safety and access control
Oversees the quality of the lobby concierge experience, maintaining a courteous and professional demeanor even in stressful situations
Responds to inquiries about building amenities (bike storage, mailroom, loading dock, etc.) and directs requests to the appropriate departments
Assists with scheduling car/limo services, restaurant recommendations, reservations, and providing directions to nearby locations
Maintains key control, logs contractors, and monitors use of carts and other shared resources; keeps accurate records in the logbook
Ensures the lobby and common areas remain secure, clean, and welcoming; monitors cameras and manages package deliveries and storage
Escorts and assists tenants or guests as needed, including with packages, groceries, or dry cleaning
Processes maintenance requests and prevents unauthorized solicitations within the building
Collaborates with team members to maintain front desk coverage, trains back-up staff, and provides guidance on procedures
Builds professional relationships with employees, tenants, and clients while consistently maintaining composure and professionalism
Provides front-of-office concierge or reception support, and back-of-office mail/office services coverage as required

Skills

Customer Service

Reception

Visitor Management

Access Control

Phone Etiquette

Email Communication

Scheduling

Key Control

Package Management

Lobby Management

Security Monitoring

RPS North America

Global consulting firm for diverse sectors

About RPS North America

RPS North America provides consulting and advisory services across various sectors, including property, energy, transport, defense, government services, and water resources. The company helps clients, which range from large corporations to non-profits, navigate complex challenges and achieve regulatory compliance through a wide array of services. These services include management consulting, environmental consulting, project management, and digital solutions, among others. RPS North America stands out from its competitors by leveraging its deep expertise and global presence to deliver tailored solutions that meet specific client needs. The company's goal is to drive sustainable growth and address critical issues such as infrastructure development and risk management, ensuring a consistent demand for its high-value services.

Delft, NetherlandsHeadquarters

1970Year Founded

$31.5KTotal Funding

ACQUISITIONCompany Stage

Consulting, Energy, Enterprise SoftwareIndustries

5,001-10,000Employees

Risks

Increased competition from AECOM with new regional director.

Acquisition by Tetra Tech may impact client relationships.

Internal competition from NEO Material Development Kit could cause brand confusion.

Differentiation

RPS Group offers a wide range of consulting and advisory services.

The company has a strong focus on sustainability and environmental consulting.

RPS leverages its global presence and multidisciplinary teams for tailored solutions.

Upsides

Increased demand for environmental consulting due to global sustainability focus.

Growing interest in digital transformation aligns with RPS's expertise.

Expansion of green finance offers new project opportunities for RPS.

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