Concierge Advisor at TripArc

Toronto, Ontario, Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Travel, TourismIndustries

Requirements

Previous experience in the travel industry or related field
Strong communication and interpersonal skills to build relationships with clients
Problem-solving ability and customer-focused mindset
Ability to work independently and manage time effectively
Sales-oriented with the ability to upsell and recommend suitable products and services
Geographical knowledge and personal travel experience (a plus)
Experience with ADX (considered an asset)

Responsibilities

Regular engagement with travelers during booking and travel to ensure a luxury client experience
Cultivate long-term relationships with clients to build a repeat customer base and encourage future bookings through regular follow-up
Manage your own schedule with autonomy, balancing client needs with personal time while maintaining flexibility and work-life balance
Collaborate effectively with other sales teams and departments to enhance the customer experience, increase repeat sales, and improve processes
Proactively identify and address issues, resolve conflicts or concerns to ensure client satisfaction and loyalty
Leverage personal travel experience and knowledge of global destinations to provide informed recommendations on key products (hotels, venues, restaurants)
Use sales skills to recommend travel options, upsell services, and create personalized travel packages aligned with clients’ preferences and needs

Skills

Key technologies and capabilities for this role

Travel PlanningCustomer Relationship ManagementSalesProblem SolvingGlobal Destinations KnowledgeLuxury TravelUpsellingCross-functional Collaboration

Questions & Answers

Common questions about this position

What benefits does the Concierge Advisor role offer?

Benefits include 3 weeks’ vacation in year one, company match RRSP program, comprehensive employee benefits & assistance program, health and wellness subsidy, travel perks, extensive onboarding and training, and a highly supportive community.

Is this Concierge Advisor position remote or office-based?

This information is not specified in the job description.

What salary can I expect for the Concierge Advisor role?

This information is not specified in the job description.

What key skills are required for the Concierge Advisor position?

Required skills include previous experience in the travel industry or related field, strong communication and interpersonal skills, problem-solving ability, customer-focused mindset, ability to work independently and manage time effectively, and sales-oriented skills for upselling.

What is the company culture like for Concierge Advisors?

The company offers a highly supportive community of Advisors, career growth and learning opportunities, extensive onboarding and training, and emphasizes autonomy, flexibility, work-life balance, and cross-functional collaboration.

TripArc

Digital platform for luxury travel booking

About TripArc

TripArc operates in the luxury travel market by providing digital platforms that simplify the booking process for travel agencies and tour operators. Its main offerings, ADX and TMT, connect these agencies with a variety of travel services, including flights, cruises, hotels, and tours, while ensuring competitive pricing and exclusive deals. The platforms utilize advanced technology to enhance the user experience, making bookings more efficient. TripArc differentiates itself from competitors by negotiating direct net rate contracts and commissionable rates with travel service providers, allowing it to offer better pricing and additional amenities to its partners. The company's goal is to streamline the luxury travel booking process, unlocking more value for travel brands and their affluent clients.

Toronto, CanadaHeadquarters

N/AYear Founded

VENTURE_UNKNOWNCompany Stage

Consumer Software, Consumer GoodsIndustries

51-200Employees

Risks

AI-driven platforms may disrupt traditional booking, affecting TripArc's demand.

Diversity focus in travel industry pressures TripArc to enhance diversity initiatives.

New ventures by former executives pose competitive threats to TripArc's market share.

Differentiation

TripArc offers exclusive deals through its platforms ADX and TMT.

The company negotiates direct net rate contracts for better pricing.

TripArc focuses on high-net-worth clients, enhancing luxury travel experiences.

Upsides

Increased demand for personalized travel boosts TripArc's AI-driven itinerary planning.

'Workcations' trend allows TripArc to target remote workers seeking luxury travel.

Sustainability focus attracts eco-conscious high-net-worth clients to TripArc's platforms.

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