Community Manager at DevRev

Chennai, Tamil Nadu, India

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

3-5 years of experience as an Instructional Designer, preferably in a SaaS or product/tech company

Responsibilities

Design and develop innovative learning materials that go beyond traditional methods, incorporating eLearning modules, interactive videos, dynamic guides, and immersive content
Tailor content to highlight DevRev’s value propositions while helping to establish DevRev as a thought leader through developing content with a focus on grassroots user engagement, leveraging real-world scenarios, gamification, and personalized learning paths to enhance retention and practical application
Collaborate with subject matter experts (SMEs), product teams, and stakeholders to gather requirements and create content that simplifies complex concepts
Develop certification programmes that will cater to customers, partners and new hires
Create course outlines, storyboards, and scripts that align with business objectives and learning outcomes
Use instructional design theories, models, and best practices to develop both customer-facing and internal training programs
Analyze usage data and user journeys to identify pain points, creating content that aligns with users' needs and meets them at their level for a more tailored learning experience
Utilize the latest technology and content creation tools to ensure quick turnaround times for project deliverables, enabling high-quality content development while consistently meeting deadlines
Utilize learning management systems (LMS) and other tools to create and manage training courses
Continuously assess and improve learning materials based on feedback and evolving product/tech updates

Questions & Answers

Common questions about this position

What are the key responsibilities of this role?

The role involves designing and developing innovative learning materials like eLearning modules and interactive videos, tailoring content to highlight DevRev’s value propositions, and collaborating with SMEs, product teams, and stakeholders to simplify complex concepts.

Is this a remote position or does it require office presence?

This information is not specified in the job description.

What is the salary or compensation for this Instructional Designer role?

This information is not specified in the job description.

What skills or experience make a strong candidate for this position?

Strong candidates should have experience creating innovative learning content like interactive eLearning modules and immersive guides, ability to simplify complex concepts, and skills in collaboration with cross-functional teams, gamification, and personalized learning paths.

What is the company culture like at DevRev?

DevRev emphasizes human-AI collaboration, breaking down silos, and fostering genuine human connection and teamwork through its platform called Team Intelligence, with a global team of 650+ people across eight offices.

DevRev

Custom AI solutions for business efficiency

About DevRev

DevRev.ai focuses on enhancing business operations through its main product, Turing GenAI, which combines data engineering, knowledge graph, and customizable language model technologies. This tool helps businesses connect various departments like support, product management, and software development, allowing for smoother communication and collaboration. Clients can customize the AI solutions to fit their specific needs, whether they are small businesses or large corporations. Unlike many competitors, DevRev.ai emphasizes a tailored approach, ensuring that each solution is designed with a deep understanding of the client's unique challenges. The goal of DevRev.ai is to help businesses improve their efficiency and streamline their operations using advanced AI technologies.

Palo Alto, CaliforniaHeadquarters

2020Year Founded

$146.7MTotal Funding

SERIES_ACompany Stage

Enterprise Software, AI & Machine LearningIndustries

501-1,000Employees

Benefits

Hybrid Work Options

Flexible Work Hours

Risks

Competition from established CRM and AI companies like Salesforce and Microsoft.

Rapid AI technology development may render DevRev's offerings obsolete without innovation.

Potential data privacy concerns and regulatory scrutiny could impact DevRev's operations.

Differentiation

DevRev integrates development and CRM, bridging gaps between developers and customers.

The company offers customizable LLMs, enhancing AI-driven CRM solutions for enterprises.

DevRev's Turing GenAI combines data engineering and knowledge graphs for streamlined operations.

Upsides

Increased demand for AI-driven CRM solutions boosts DevRev's market potential.

Rising adoption of customizable LLMs expands opportunities for DevRev's Turing GenAI.

Recent $100M Series A funding indicates strong market confidence in DevRev.

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