Community Manager at OLIVER Agency

Jakarta, Jakarta, Indonesia

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Marketing, AdvertisingIndustries

Requirements

Ideally 2-3 years creative agency & community management experience for a key brand
Experience working with social media platforms, ideally Sprinklr
Experience in social media insights & analytics
Excellent verbal and written English and Filipino communication language skills
A keen interest in popular culture, sports and the latest digital trends
Self-motivated, working with little supervision
Collaborative team player, open minded and non-political
Proven ability to communicate and liaise with junior to senior-levels in the business
Discrete about all confidential and personal information
Driven, proactive, helpful, and an enthusiastic team player
Quality of being extremely thorough and accurate
Clear understanding of all OLIVER products
Demonstrable leadership abilities
Passion for and inquisitive about AI and new technologies
Understanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is critical

Responsibilities

Omni-channel strategy and content lead for the brand (social, digital, Viber, and community management)
Localize regional toolkits and ensure they are relevant to the Philippine market
Provide a social media perspective on campaigns, content themes and ideas on the brand
Develop a localized content calendar specific to the market’s products and schedules
Oversee approval, scheduling and posting of content calendar across social platforms while ensuring brand guidelines & tone are enforced
Oversee daily response management, escalation of complaints & inquiries and brand sentiment monitoring on social media pages
Keeps consistently up to date with social and digital trends and shares opportunities or red flags to client & team
Supply reports using software for social platforms (i.e. brand and competitor analysis) which includes in-depth analytics and insights
Manage, train and develop junior team members
Create and monitor KPIs to ensure delivery of key objectives and achievement of growth targets for social
Manage and develop positive client relationships
Ensuring high quality, innovative and on-time delivery of work
Owning accountability and leading the day-to-day operations for all Community Management and ad hoc Social requirements
Setting the overall strategic direction and communicating it with the Clients and internal teams to ensure the on-time, on-brief delivery of high-quality social and Community Management led projects

Skills

Community Management

Social Media Strategy

Content Calendar

Brand Guidelines

Sentiment Monitoring

Response Management

Content Localization

Digital Trends

Omni-channel Strategy

Viber

OLIVER Agency

Creates customized in-house marketing agencies

About OLIVER Agency

OLIVER specializes in creating and managing customized in-house agencies and marketing ecosystems for brands, achieving an average of 30% savings on marketing spend. They leverage the Oliver Marketing Gateway technology and collaborate with The Brandtech Group to integrate external capabilities into clients' operations.

151 Rosebery Ave, London EC1R 4AB, UKHeadquarters

2004Year Founded

M_AND_ACompany Stage

ConsultingIndustries

1,001-5,000Employees