Community Lead, Seoul at WeWork

Seoul, South Korea, South Korea

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Real Estate, CoworkingIndustries

Requirements

Report to the building each day
Ability to conduct scheduled, quarterly conversations with owned accounts
Skills in anticipating and personalizing member and guest needs
Experience in issue resolution using a severity scale
Capability to review Medallia responses and implement proactive changes
Availability to support front desk coverage during business hours
Proficiency in conducting pre-move-in meetings, new member orientations, and move-out interviews
Ability to curate onboarding materials
Competence in conducting building tours for VIPs, prospective members, and hand-offs
Skills in providing feedback on events and hosting weekly social events
Knowledge of event promotion and operational setup (e.g., elevators, HVAC)
Ability to perform morning walkthroughs and escalate issues
Familiarity with WeWork policies and procedures for communication
Capability to manage building energy, music levels, and activations

Responsibilities

Complete scheduled, quarterly conversations with owned accounts to maximize membership value and check in regularly with all members
Anticipate member and guest needs using collected information to personalize experiences
Follow up in person with members submitting bad ratings for conference rooms, tickets, or negative Medallia responses
Follow the issue resolution model, utilizing the severity scale, and ensure solutions meet member needs
Review all Medallia responses to identify improvements and implement proactive changes
Support front desk coverage schedule as needed for consistent business hours coverage
Conduct pre-move-in meetings with new accounts for successful move-ins
Complete New Member Orientation for all new accounts
Curate new member onboarding materials like welcome notes and FAQ guides for move-in day
Conduct move-out interviews to understand departing members' experiences
Conduct building tours for VIPs or prospective members set up by Sales
Alert Growth Team contacts for member requests related to move-outs, extensions, transfers, etc
Hand-off prospective member sales (walk-ins, current members, guests) to sales contacts
Provide feedback on event programming based on member makeup and evaluate events
Set up and host weekly social events to build community; execute Value-Driving events
Distribute event promotion info, including creating and posting posters
Ensure building-specific operational requirements for events are met
Conduct morning walkthroughs to address issues and escalate recurring ones
Explain WeWork policies/procedures and update members on building issues via email, in person, or broadcast
Manage building energy, ensuring appropriate music levels and activations by daypart and occasion
Liaise with in-building third parties

Skills

Community Management

Member Engagement

Event Planning

Customer Service

Issue Resolution

Medallia

Front Desk Operations

Member Retention

WeWork

Provides coworking and office space solutions

About WeWork

WeWork provides shared workspaces and office solutions for individuals and businesses. Their spaces are designed to be flexible, allowing users to rent desks or private offices based on their needs. WeWork's locations are equipped with amenities such as high-speed internet, meeting rooms, and communal areas, making it easy for members to collaborate and network. Unlike traditional office rentals, WeWork offers short-term leases and a variety of membership plans, catering to freelancers, startups, and larger enterprises. The goal of WeWork is to create environments that foster productivity and community among its members.

New York City, New YorkHeadquarters

2010Year Founded

$12,795.1MTotal Funding

IPOCompany Stage

Social Impact, Real EstateIndustries

5,001-10,000Employees

Benefits

Competitive healthcare benefits

Life and AD&D insurance

401(k) matching

20 days of PTO

10 paid holidays

80 hours of paid sick time per full calendar year

16 weeks paid parental leave

Risks

Increased competition from Upflex threatens WeWork's market share.

WeWork's $19 billion debt limits financial flexibility and growth investment.

Bankruptcy filing indicates financial instability, risking client trust and membership decline.

Differentiation

WeWork transforms buildings into dynamic, collaborative workspaces for creativity and focus.

WeWork offers infrastructure, services, events, and tech for creators to thrive.

WeWork's eco-friendly workspaces attract environmentally conscious businesses.

Upsides

Flexible workspace demand is increasing with hybrid work models benefiting WeWork.

Digital nomadism rise creates global demand for coworking spaces, expanding WeWork's market.

Corporate downsizing in favor of flexible leases aligns with WeWork's offerings.

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