Senior Director, Member Success - US Based Remote Opportunity at Common

Arlington, Virginia, United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Candidates must live in the United States
Willing to travel to attend twice annual Common App Retreat
Bachelor's degree in Business Administration, Higher Education, Non-Profit Management or a relevant field; or a combination of relevant experience and education in communications, business, marketing, or acquisitions with at least 7+ years of broad experience in business acquisition and leadership in this area
10+ years of functional experience in account management, customer service, and operations with an emphasis on knowledge management and communications
8+ years of leadership experience, including people management
Experience successfully working to implement large scale projects at the state, system and institutional levels
Experience managing digital education products, preferably in the higher education market place
Knowledge of best practices in account management, customer service, and operations
Ability to effectively use data to assess operational processes and identify changes to drive efficiency and effectiveness
Excellent written and oral communication skills
Comfortable and effective in small and large group presentations
Strong organizational and management skills, preferably in a collaborative, team environment
Results oriented with a combination of mental flexibility, creativity, analytical ability, and sound judgment
Ability to create and manage meaningful external engagement options to solicit stakeholder feedback, create advocates, and enhance Common App’s position in the market
Lead teams through organizational changes and transformations
Build and maintain relationships with key stakeholders
Collaborate effectively with other departments to achieve shared objectives
Foster a culture of innovation and continuous improvement within the team
Proficient with Microsoft Office Suite, Google Suite, Salesforce, or related software

Responsibilities

Oversee all facets of member success for implementing and current members to ensure that they have a high-quality experience that maximizes the value of their use of Common App
Oversee efforts to implement and maintain state and system-level initiatives in partnership with the Network Growth State Partnerships team
Craft and implement a comprehensive member services strategy that includes management of current and future external engagement strategies, including Common App Advisory groups, Illuminate, and communities of practice
In partnership with Product Strategy, Marketing, and other key internal collaborators, create and manage channels for member and learner feedback to guide product and service enhancements and orchestrate the launch of new products
Manage three teams: Member Implementation, Member Operations, and Member Services

Skills

Common

Coliving spaces with private room rentals

About Common

Common.com provides coliving spaces in urban areas, offering private room rentals within shared homes. The company targets young professionals and digital nomads who seek flexible and friendly housing solutions. Each home is fully furnished with high-quality furniture and includes private bedrooms, shared common areas, and amenities like weekly cleaning and laundry facilities. Common.com differentiates itself by providing a hassle-free living experience with managed properties and a community network. Members can easily transfer between rooms or homes, making it a convenient option for those who value modern communal living.

New York City, New YorkHeadquarters

2015Year Founded

$137.3MTotal Funding

SERIES_DCompany Stage

Real EstateIndustries

51-200Employees

Risks

Increased competition from Habyt could threaten Common's market share.

Merger may lead to internal restructuring challenges and cultural clashes.

Expansion into St. Paul may face unforeseen regulatory or market acceptance challenges.

Differentiation

Common offers fully furnished homes with high-quality furniture from top brands.

The company provides private rooms with ensuite bathrooms in shared homes.

Common includes weekly cleaning, free laundry, and essential supplies in its rental fees.

Upsides

Merger with Habyt positions Common as a leading global co-living operator.

Partnerships with Clutter and Leeway Home enhance convenience and appeal.

Expansion into St. Paul, Minnesota, indicates growth opportunities in new markets.

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