Community Associate, Vancouver at WeWork

Vancouver, British Columbia, Canada

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Real Estate, Coworking, HospitalityIndustries

Requirements

Ability to report to the building each day during set business hours
Warm and welcoming demeanor for greeting members and guests
Knowledge of WeWork's guest policy and ability to ensure proper sign-in via Welkio iPad
Ability to learn names of members and guests to build relationships
Capability to anticipate member and guest needs and personalize experiences
Familiarity with building-specific forms (e.g., pet forms, filming requests, bike room requests)
Ability to keep front desk clean and organized
Knowledge of building layout, policies, procedures, and community etiquette to answer questions
Ability to provide feedback on events and evaluate based on attendance, satisfaction, and impact
Proficiency in using systems like Spacestation for inputting member notes
Active engagement on WeWork member network
Knowledge of local services (restaurants, delivery, catering, venues, post office, etc.)
Ability to write and send broadcasts for building updates

Responsibilities

Cover the front desk as the on-site point of contact during business hours
Greet members and guests warmly
Ensure guests sign in properly and comply with guest policy
Build relationships by learning names and personalizing experiences
Maintain up-to-date building-specific forms
Notify members of food deliveries and couriers
Answer member and guest questions on building-related matters
Provide feedback on event programming and evaluate events
Celebrate members’ successes with gifts and notes
Create and post weekly and individual event posters; distribute event info
Ensure operational requirements for events (e.g., elevators, HVAC)
Identify and execute opportunities to connect members
Recommend local services to members
Explain WeWork policies and update members on building issues
Manage music levels and activations appropriately
Write and send building update broadcasts
Receive, process, sort, and organize mail
Locate and issue mail to members via regional system
Support Community Management team, taking direction from Community Lead and Manager
Illustrate WeWork’s core values while building community, ensuring operational efficiency, and promoting services

Skills

Key technologies and capabilities for this role

Front Desk ManagementCustomer ServiceCommunity BuildingEvent CoordinationGuest Relations

Questions & Answers

Common questions about this position

Is this a remote position or does it require on-site work?

This is an on-site position requiring you to report to your building each day to support the Community Management team, including covering the front desk during business hours.

What are the main responsibilities of a Community Associate?

Responsibilities include front desk management such as greeting members and guests, ensuring guest sign-ins, building relationships, and handling inquiries, as well as supporting events and membership engagement by providing feedback and celebrating member milestones.

What is the company culture like at WeWork?

WeWork emphasizes building a welcoming and collaborative community environment through events and relationships, united by a desire to give members support for their best work and space for ideas, while illustrating core values.

What salary or compensation is offered for this role?

This information is not specified in the job description.

What makes a strong candidate for the Community Associate role?

Strong candidates should excel at building relationships, anticipating member needs, greeting people warmly, and supporting community events, while being reliable for daily on-site front desk duties.

WeWork

Provides coworking and office space solutions

About WeWork

WeWork provides shared workspaces and office solutions for individuals and businesses. Their spaces are designed to be flexible, allowing users to rent desks or private offices based on their needs. WeWork's locations are equipped with amenities such as high-speed internet, meeting rooms, and communal areas, making it easy for members to collaborate and network. Unlike traditional office rentals, WeWork offers short-term leases and a variety of membership plans, catering to freelancers, startups, and larger enterprises. The goal of WeWork is to create environments that foster productivity and community among its members.

New York City, New YorkHeadquarters

2010Year Founded

$12,795.1MTotal Funding

IPOCompany Stage

Social Impact, Real EstateIndustries

5,001-10,000Employees

Benefits

Competitive healthcare benefits

Life and AD&D insurance

401(k) matching

20 days of PTO

10 paid holidays

80 hours of paid sick time per full calendar year

16 weeks paid parental leave

Risks

Increased competition from Upflex threatens WeWork's market share.

WeWork's $19 billion debt limits financial flexibility and growth investment.

Bankruptcy filing indicates financial instability, risking client trust and membership decline.

Differentiation

WeWork transforms buildings into dynamic, collaborative workspaces for creativity and focus.

WeWork offers infrastructure, services, events, and tech for creators to thrive.

WeWork's eco-friendly workspaces attract environmentally conscious businesses.

Upsides

Flexible workspace demand is increasing with hybrid work models benefiting WeWork.

Digital nomadism rise creates global demand for coworking spaces, expanding WeWork's market.

Corporate downsizing in favor of flexible leases aligns with WeWork's offerings.

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