Community Associate, 625 Mass Ave at WeWork

Cambridge, Massachusetts, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Real Estate, Coworking, HospitalityIndustries

Requirements

Ability to report to the building daily during set business hours
Warm and welcoming demeanor for greeting members and guests
Knowledge of WeWork's guest policy and use of Welkio iPad for sign-ins
Ability to learn names of members and guests to build relationships
Capability to anticipate and personalize member and guest needs
Familiarity with building-specific forms (e.g., pet forms, filming requests, bike room requests)
Ability to keep front desk clean and organized
Knowledge of building-related questions (way-finding, policies, procedures, community etiquette)
Ability to provide feedback on event programming and evaluate events
Proficiency in inputting notes into Kube or equivalent system
Activity on WeWork member network
Knowledge of local services (restaurants, delivery, catering, venues, post office, shipping, supplies)

Responsibilities

Cover the front desk as the on-site point of contact during business hours
Greet members and guests warmly
Ensure guests sign in properly via Welkio iPad per guest policy
Build relationships by learning names and personalizing experiences
Maintain up-to-date building-specific forms
Notify members of food deliveries and couriers
Answer member and guest questions on building matters
Provide feedback on event programming and evaluate events based on attendance, satisfaction, and impact
Celebrate members’ successes and milestones with gifts and notes
Promote events by creating and posting weekly and individual event posters, and distributing info
Ensure operational requirements for events (e.g., elevators, HVAC)
Input notes about members into Kube or equivalent system
Identify and execute opportunities to connect members
Recommend local services to members
Be active on the WeWork member network to engage members
Support Community Management team, take direction from Community Lead and Manager
Build welcoming community through events and relationships
Ensure building is fully operational and processes run efficiently
Drive growth and promotion of WeWork services
Illustrate WeWork’s core values

Skills

Key technologies and capabilities for this role

Customer ServiceCommunity ManagementEvent PlanningRelationship BuildingOperations Support

Questions & Answers

Common questions about this position

Is this a remote position or does it require on-site work?

This is not a remote position; you will report to your building each day to support the Community Management team.

What are the main responsibilities of a Community Associate?

Responsibilities include front desk management such as greeting members and guests, ensuring guests sign in via Welkio iPad, building relationships by learning names, anticipating needs, maintaining forms, and keeping the desk clean.

What is the salary or compensation for this role?

This information is not specified in the job description.

What is WeWork's company culture like?

WeWork focuses on building a welcoming and collaborative community environment through events and relationships, guided by core values to empower members to do their best work.

What makes a strong candidate for the Community Associate role?

A strong candidate excels at front desk management, greets people warmly, builds relationships by learning names, anticipates needs, and maintains organization while embodying WeWork's community-focused values.

WeWork

Provides coworking and office space solutions

About WeWork

WeWork provides shared workspaces and office solutions for individuals and businesses. Their spaces are designed to be flexible, allowing users to rent desks or private offices based on their needs. WeWork's locations are equipped with amenities such as high-speed internet, meeting rooms, and communal areas, making it easy for members to collaborate and network. Unlike traditional office rentals, WeWork offers short-term leases and a variety of membership plans, catering to freelancers, startups, and larger enterprises. The goal of WeWork is to create environments that foster productivity and community among its members.

New York City, New YorkHeadquarters

2010Year Founded

$12,795.1MTotal Funding

IPOCompany Stage

Social Impact, Real EstateIndustries

5,001-10,000Employees

Benefits

Competitive healthcare benefits

Life and AD&D insurance

401(k) matching

20 days of PTO

10 paid holidays

80 hours of paid sick time per full calendar year

16 weeks paid parental leave

Risks

Increased competition from Upflex threatens WeWork's market share.

WeWork's $19 billion debt limits financial flexibility and growth investment.

Bankruptcy filing indicates financial instability, risking client trust and membership decline.

Differentiation

WeWork transforms buildings into dynamic, collaborative workspaces for creativity and focus.

WeWork offers infrastructure, services, events, and tech for creators to thrive.

WeWork's eco-friendly workspaces attract environmentally conscious businesses.

Upsides

Flexible workspace demand is increasing with hybrid work models benefiting WeWork.

Digital nomadism rise creates global demand for coworking spaces, expanding WeWork's market.

Corporate downsizing in favor of flexible leases aligns with WeWork's offerings.

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