Community Account Representative at Comcast

St Paul, Minnesota, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Telecommunications, MediaIndustries

Requirements

Advanced knowledge of Comcast products (video, high-speed Internet, voice, XFINITY Home) and competitive landscape (features, benefits, differences, pricing, campaigns)
Sales process experience to maximize sales
Ability to work with moderate guidance
Proficiency in Microsoft Office, Google, Facebook, Twitter, mobile apps, other software, and social media for marketing
Regular, consistent, and punctual attendance; ability to work nights, weekends, variable schedules, and overtime as necessary
Exercise of independent judgment and discretion in significant matters
Understanding of Operating Principles, customer-first mindset, enthusiasm for technology/products, teamwork, and participation in Net Promoter System

Responsibilities

Increase active subscribers and product penetration in assigned multi-dwelling properties (MDUs) by selling and promoting Comcast products
Develop strong relationships with property management to support sales and retention
Provide ongoing sales support to assigned MDU properties
Demonstrate advanced product knowledge and sell/promote offerings on-site in MDUs
Meet and exceed sales goals (net adds, penetration) established by local market
Drive customer acquisition, awareness, retention, and interest via programs (community rewards, events, marketing collateral, digital tools)
Proactively follow up with customers and property staff on sales, product, technical, or customer care issues; lead resolutions as single point of contact
Develop relationships with MDU property management/leasing staff and leverage via onsite programs/events
Regularly visit/call new build MDU properties before/after occupancy; manage/attend onsite events for subscriber growth; ensure services available prior to occupancy
Utilize software and social media for online marketing efforts
Other duties as assigned

Skills

Key technologies and capabilities for this role

salescustomer acquisitionproduct promotionrelationship buildingcompetitive analysissales goalsXFINITY productshigh-speed internetvideo servicesvoice services

Questions & Answers

Common questions about this position

What is the employment type for this Community Account Representative position?

This is a full-time position.

Is this role remote or does it require on-site work?

The role requires on-site work at multi-dwelling properties/communities, including regular visits to new build MDU properties and attending on-site events.

What skills are required for this Community Account Representative role?

The position requires advanced knowledge of Comcast products and services, sales process experience, competitive knowledge of features and pricing, and proficiency with Microsoft Office, Google, social media like Facebook and Twitter, and mobile apps.

What is the company culture like at Comcast?

Comcast emphasizes passion for teamwork, innovation, revolutionizing industries, and leading the future in media and technology, driven by remarkable people who deliver cutting-edge products to millions of customers.

What makes a strong candidate for this Community Account Representative position?

Strong candidates will have advanced sales experience, the ability to build relationships with property management, meet and exceed sales goals, and proactively resolve customer issues while leveraging digital tools.

Comcast

Comcast Corporation is a global media and technology company.

About Comcast

Philadelphia, PennsylvaniaHeadquarters

1963Year Founded

$42.3MTotal Funding

IPOCompany Stage

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Paid Vacation

Paid Parental Leave

Tuition Reimbursement

Unlimited Paid Time Off

Risks

Competition from streaming services impacts Comcast's traditional cable TV business.

5G technology enables new competitors in the broadband market, threatening Comcast's market share.

Consumer scrutiny of data caps and pricing could lead to reputational damage.

Differentiation

Comcast's acquisition of Nitel enhances its managed services offerings in the enterprise sector.

Comcast's digital equity grants highlight its commitment to corporate social responsibility.

Comcast's involvement in rural broadband initiatives opens new markets and customer bases.

Upsides

Comcast's $150M investment in Rio Rancho boosts internet speed and connectivity.

Transform Wealth LLC's investment indicates confidence in Comcast's financial health.

Comcast's expansion efforts could lead to increased customer satisfaction and retention.

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